Subject: Tech Support Candidate - Mohit Babbar Mohit
From: Mohit Babbar Mohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 03:30:12 -0400

| | Tech Support Test

Name | Mohit Babbar Mohit
E-mail | [email-masked]
Phone Number | (+91) 7056450607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karnal (Haryana)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Service Desk (Change Management) , Incident Management , Service Request

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avaya India pvt ltd | Technical Support Enginner | NA | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection is it ok or anything wrong with it. After my satisfaction with connection i will cross check the website name as sometimes it is our mistake , we enter wrong alphabets or numbers . Resuming to software problems i will clear all my browser cache as sometimes they are the hurdles between successful login into site. If all my upper mentioned attempts fails then i will change my browser for opening of the mentioned URL because many times browser is the real culprit.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth Speaker with switch on/off Button.
2.I will turn on my phone bluetooth for a secure connection.
3. I will search for the correct name of speaker on my phone.
4. After pairing both of the devices with a pairing code , they will connect .
5. Now we can listen anything through internet or saved material on our phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Amiable nature.
2. Dedication towards work .
3.Hardworking
4. Problem solving

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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