Subject: Tech Support Candidate - Bijay Verma
From: Bijay Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 02:58:50 -0400

| | Tech Support Test

Name | Bijay Verma
E-mail | [email-masked]
Phone Number | (91) 9717201376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL Services pvt. ltd. | CSA | | 18k
Previous Employer 1 | K4 pvt. ltd | Tech Support | | 16k
Previous Employer 2 | TechMahindra | CSA | | 12k

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Kindly type the correct address.
2) Try other browser like google chrome, mozilla.
3) Take the screenshot of error if any.
4) Wait for 24hrs TAT, our concerned team will fix.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Make sure bluetooth icon is turned on.
2) Then automatic search will find the speaker.
3)  Kindly pair the device with phone.

What according to you makes you a good candidate for customer service or technical support job? | Active listening skill and helping attitude for customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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