Subject: Trainer Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 02:08:43 -0400

| | Tech Support Test

Name | Sunil Kumar
E-mail | [email-masked]
Phone Number | (+91) 9118111101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JSV ALLIANCE PVT LTD | Business Development manager | Working | 50000
Previous Employer 1 | TELENOR INDIA COMMUNICATION PVT LTD | Area Sales manager | 17-august-2018 | 58000
Previous Employer 2 | RELIANCE COMMUNICATION | Territory Sales manager | 6-december-20215 | 35000

If Selected, how much time do you need to join? | 30 DAYS
Please briefly describe your work experience specifically in training? | I have a experience in different organisation in service sector where we not only perform on sales parameter but also teaching and coaching of team is our responsibility.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Team Management and training is not a task, this is bonding between you and your team like guardian and their younger once not The Boss and their subordinate. The most difficult situation is to make him understand that training is not for to correct him this session is for to improve their skills and knowledge.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means you are just satisfied your customer and great customer service is that your not just satisfied your customer but you are  also keeping them loyal.
What according to you makes you a good candidate for this position? | Good candidate is that make them understand about training needs and requirement.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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