Subject: Re: Average life time of Warranty tickets
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>
Date: Tue, 18 May 2021 23:08:17 -0700 (MST)

Hi Sara, 

I am going to start to working on this. I will send you the report asap. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "hnyr" <[email-masked]> 
Sent: Tuesday, May 18, 2021 9:27:27 PM 
Subject: Average life time of Warranty tickets 

Hi Ashish, 

I am reporting on the average time for handling Warranty ticket, from the date where the case is transferred to Warranty group, until its solved. 

The lifetime of these tickets in April is 28 days, could you investigate in which phase we are wasting time? 

    * Gathering info from customer 
    * Customer Service process 
    * Shipping process 
    * Customer confirmation for receiving the replacement 
    * Errors made by Global Support or Customer Service 

Would be great if you can make a table and write down the number of days taken to complete each of the above.(see the example) 

Ticket Id 	

Gathering info from customer 

Customer Service process 

Shipping process 

Customer confirmation 	

Errors 	

Total 

xxx 	

4 days 	

3 days 	

7 days 	

5 days 	

7 days 	

26 days 

Following is list of Warranty tickets Closed in April. 

Could you make this report for me by end of tomorrow? 

Thank you! 

	

ID 	

Status 	

Date of Transfer 	

Solved 	

Brand 

144910 	

Closed 	

4/27/2021 	

4/30/2021 9:16 	

EPOS Gaming 

144636 	

Closed 	

4/23/2021 	

4/28/2021 5:13 	

EPOS Gaming 

144472 	

Closed 	

4/26/2021 	

4/28/2021 9:58 	

EPOS Gaming 

143708 	

Closed 	

4/20/2021 	

4/28/2021 8:24 	

EPOS Gaming 

143405 	

Closed 	

4/19/2021 	

4/26/2021 12:17 	

EPOS Gaming 

143367 	

Closed 	

4/19/2021 	

4/28/2021 8:21 	

EPOS Gaming 

143345 	

Closed 	

4/19/2021 	

4/22/2021 12:37 	

EPOS Gaming 

143009 	

Closed 	

4/22/2021 	

4/29/2021 5:45 	

EPOS Gaming 

142830 	

Closed 	

2/17/2021 	

4/22/2021 7:48 	

EPOS Gaming 

142778 	

Closed 	

4/15/2021 	

4/26/2021 1:05 	

EPOS Gaming 

142771 	

Closed 	

4/14/2021 	

4/30/2021 12:25 	

EPOS Gaming 

142713 	

Closed 	

4/16/2021 	

4/23/2021 0:26 	

EPOS Gaming 

142707 	

Closed 	

4/14/2021 	

4/29/2021 13:30 	

EPOS Gaming 

142697 	

Closed 	

4/22/2021 	

4/29/2021 5:58 	

EPOS Gaming 

142695 	

Closed 	

4/15/2021 	

4/22/2021 4:51 	

EPOS Gaming 

142675 	

Closed 	

4/16/2021 	

4/22/2021 11:08 	

EPOS Gaming 

142601 	

Closed 	

2/18/2021 	

4/28/2021 15:07 	

EPOS Gaming 

142500 	

Closed 	

4/22/2021 	

4/26/2021 13:00 	

EPOS Gaming 

142350 	

Closed 	

4/14/2021 	

4/30/2021 15:17 	

EPOS Gaming 

142321 	

Closed 	

4/16/2021 	

4/25/2021 10:24 	

EPOS Gaming 

142203 	

Closed 	

4/14/2021 	

4/23/2021 0:21 	

EPOS Gaming 

142118 	

Closed 	

4/12/2021 	

4/22/2021 15:19 	

EPOS Gaming 

142079 	

Closed 	

4/16/2021 	

4/23/2021 3:43 	

EPOS Gaming 

142053 	

Closed 	

4/14/2021 	

4/23/2021 13:31 	

EPOS Gaming 

142033 	

Closed 	

12/11/2020 	

4/22/2021 14:32 	

EPOS Gaming 

142018 	

Closed 	

4/14/2021 	

4/26/2021 0:52 	

EPOS Gaming 

141991 	

Closed 	

1/11/2021 	

4/26/2021 8:31 	

EPOS Gaming 

141928 	

Closed 	

4/14/2021 	

4/26/2021 11:01 	

EPOS Gaming 

141785 	

Closed 	

4/14/2021 	

4/26/2021 9:41 	

EPOS Gaming 

141604 	

Closed 	

4/13/2021 	

4/26/2021 13:21 	

EPOS Gaming 

141597 	

Closed 	

2/24/2021 	

4/23/2021 9:12 	

EPOS Gaming 

141552 	

Closed 	

12/24/2020 	

4/9/2021 5:04 	

EPOS Gaming 

141371 	

Closed 	

10/1/2020 	

4/29/2021 15:40 	

EPOS Gaming 

141198 	

Closed 	

4/13/2021 	

4/28/2021 10:33 	

EPOS Gaming 

141155 	

Closed 	

4/9/2021 	

4/21/2021 2:28 	

EPOS Gaming 

141134 	

Closed 	

4/13/2021 	

4/22/2021 12:54 	

EPOS Gaming 

141132 	

Closed 	

2/11/2021 	

4/7/2021 10:46 	

EPOS Gaming 

141130 	

Closed 	

4/14/2021 	

4/28/2021 4:38 	

EPOS Gaming 

141111 	

Closed 	

4/17/2021 	

4/29/2021 14:38 	

EPOS Gaming 

140956 	

Closed 	

4/15/2021 	

4/26/2021 11:33 	

EPOS Gaming 

140923 	

Closed 	

4/20/2021 	

4/26/2021 14:22 	

EPOS Gaming 

140907 	

Closed 	

4/13/2021 	

4/22/2021 14:45 	

EPOS Gaming 

140820 	

Closed 	

4/7/2021 	

4/22/2021 15:17 	

EPOS Gaming 

140788 	

Closed 	

4/9/2021 	

4/19/2021 3:25 	

EPOS Gaming 

140758 	

Closed 	

4/7/2021 	

4/22/2021 14:18 	

EPOS Gaming 

140750 	

Closed 	

4/16/2021 	

4/30/2021 15:08 	

EPOS Gaming 

140668 	

Closed 	

4/14/2021 	

4/29/2021 10:09 	

EPOS Gaming 

140660 	

Closed 	

4/9/2021 	

4/23/2021 9:42 	

EPOS Gaming 

140572 	

Closed 	

4/6/2021 	

4/16/2021 7:22 	

EPOS Gaming 

140550 	

Closed 	

4/13/2021 	

4/16/2021 0:20 	

EPOS Gaming 

140548 	

Closed 	

4/9/2021 	

4/19/2021 8:45 	

EPOS Gaming 

140260 	

Closed 	

4/2/2021 	

4/19/2021 8:52 	

EPOS Gaming 

140239 	

Closed 	

4/7/2021 	

4/14/2021 1:37 	

EPOS Gaming 

140222 	

Closed 	

4/1/2021 	

4/15/2021 10:58 	

EPOS Gaming 

140196 	

Closed 	

4/2/2021 	

4/21/2021 2:30 	

EPOS Gaming 

140144 	

Closed 	

4/14/2021 	

4/20/2021 14:20 	

EPOS Gaming 

140031 	

Closed 	

4/12/2021 	

4/27/2021 9:04 	

EPOS Gaming 

139968 	

Closed 	

4/7/2021 	

4/16/2021 2:15 	

EPOS Gaming 

139951 	

Closed 	

4/8/2021 	

4/20/2021 2:10 	

EPOS Gaming 

139894 	

Closed 	

4/6/2021 	

4/29/2021 13:24 	

EPOS Gaming 

139869 	

Closed 	

4/6/2021 	

4/19/2021 8:29 	

EPOS Gaming 

139832 	

Closed 	

4/5/2021 	

4/29/2021 5:33 	

EPOS Gaming 

139823 	

Closed 	

4/15/2021 	

4/30/2021 11:25 	

EPOS Gaming 

139817 	

Closed 	

4/1/2021 	

4/13/2021 13:51 	

EPOS Gaming 

139796 	

Closed 	

3/31/2021 	

4/9/2021 2:38 	

EPOS Gaming 

139791 	

Closed 	

4/1/2021 	

4/23/2021 4:06 	

EPOS Gaming 

139754 	

Closed 	

4/9/2021 	

4/29/2021 10:18 	

EPOS Gaming 

139684 	

Closed 	

4/2/2021 	

4/12/2021 0:34 	

EPOS Gaming 

139627 	

Closed 	

4/1/2021 	

4/14/2021 7:09 	

EPOS Gaming 

139595 	

Closed 	

4/7/2021 	

4/19/2021 7:58 	

EPOS Gaming 

139585 	

Closed 	

4/7/2021 	

4/12/2021 5:59 	

EPOS Gaming 

139535 	

Closed 	

4/15/2021 	

4/23/2021 7:11 	

EPOS Gaming 

139530 	

Closed 	

4/9/2021 	

4/12/2021 6:54 	

EPOS Gaming 

139528 	

Closed 	

4/13/2021 	

4/29/2021 14:01 	

EPOS Gaming 

139476 	

Closed 	

3/31/2021 	

4/27/2021 10:50 	

EPOS Gaming 

139471 	

Closed 	

4/1/2021 	

4/30/2021 14:52 	

EPOS Gaming 

139456 	

Closed 	

4/1/2021 	

4/21/2021 4:18 	

EPOS Gaming 

139416 	

Closed 	

4/8/2021 	

4/13/2021 11:27 	

EPOS Gaming 

139380 	

Closed 	

4/6/2021 	

4/30/2021 15:40 	

EPOS Gaming 

139347 	

Closed 	

4/6/2021 	

4/30/2021 11:32 	

EPOS Gaming 

139338 	

Closed 	

3/30/2021 	

4/1/2021 14:31 	

EPOS Gaming 

139335 	

Closed 	

4/7/2021 	

4/19/2021 9:38 	

EPOS Gaming 

139283 	

Closed 	

4/8/2021 	

4/29/2021 7:30 	

EPOS Gaming 

139252 	

Closed 	

3/31/2021 	

4/5/2021 7:42 	

EPOS Gaming 

139229 	

Closed 	

4/1/2021 	

4/9/2021 11:31 	

EPOS Gaming 

139217 	

Closed 	

4/1/2021 	

4/14/2021 4:26 	

EPOS Gaming 

139204 	

Closed 	

4/12/2021 	

4/29/2021 10:42 	

EPOS Gaming 

139153 	

Closed 	

4/9/2021 	

4/19/2021 2:16 	

EPOS Gaming 

139152 	

Closed 	

4/5/2021 	

4/14/2021 4:28 	

EPOS Gaming 

139149 	

Closed 	

3/30/2021 	

4/7/2021 13:14 	

EPOS Gaming 

139147 	

Closed 	

3/30/2021 	

4/14/2021 13:46 	

EPOS Gaming 

139143 	

Closed 	

4/5/2021 	

4/22/2021 14:40 	

EPOS Gaming 

139142 	

Closed 	

4/13/2021 	

4/27/2021 11:13 	

EPOS Gaming 

139135 	

Closed 	

4/9/2021 	

4/21/2021 14:47 	

EPOS Gaming 

139098 	

Closed 	

4/6/2021 	

4/16/2021 6:48 	

EPOS Gaming 

139082 	

Closed 	

3/31/2021 	

4/14/2021 10:39 	

EPOS Gaming 

139078 	

Closed 	

4/6/2021 	

4/21/2021 10:48 	

EPOS Gaming 

138919 	

Closed 	

3/26/2021 	

4/22/2021 15:04 	

EPOS Gaming 

138881 	

Closed 	

4/1/2021 	

4/12/2021 12:59 	

EPOS Gaming 

138751 	

Closed 	

3/30/2021 	

4/16/2021 7:23 	

EPOS Gaming 

138680 	

Closed 	

3/25/2021 	

4/22/2021 15:18 	

EPOS Gaming 

138662 	

Closed 	

4/1/2021 	

4/30/2021 10:09 	

EPOS Gaming 

138539 	

Closed 	

3/26/2021 	

4/19/2021 14:11 	

EPOS Gaming 

138535 	

Closed 	

4/1/2021 	

4/13/2021 14:54 	

EPOS Gaming 

138501 	

Closed 	

3/29/2021 	

4/5/2021 1:31 	

EPOS Gaming 

138497 	

Closed 	

3/30/2021 	

4/15/2021 10:27 	

EPOS Gaming 

138470 	

Closed 	

4/1/2021 	

4/9/2021 11:51 	

EPOS Gaming 

138454 	

Closed 	

3/30/2021 	

4/5/2021 10:21 	

EPOS Gaming 

138341 	

Closed 	

3/31/2021 	

4/20/2021 14:59 	

EPOS Gaming 

138274 	

Closed 	

3/24/2021 	

4/20/2021 14:12 	

EPOS Gaming 

138244 	

Closed 	

3/31/2021 	

4/12/2021 13:15 	

EPOS Gaming 

138240 	

Closed 	

4/12/2021 	

4/29/2021 13:36 	

EPOS Gaming 

138229 	

Closed 	

3/25/2021 	

4/28/2021 12:44 	

EPOS Gaming 

138194 	

Closed 	

4/1/2021 	

4/14/2021 13:19 	

EPOS Gaming 

138192 	

Closed 	

3/31/2021 	

4/12/2021 10:13 	

EPOS Gaming 

138190 	

Closed 	

3/25/2021 	

4/9/2021 13:04 	

EPOS Gaming 

138182 	

Closed 	

3/25/2021 	

4/20/2021 12:45 	

EPOS Gaming 

138155 	

Closed 	

3/30/2021 	

4/26/2021 13:17 	

EPOS Gaming 

138152 	

Closed 	

3/25/2021 	

4/14/2021 10:53 	

EPOS Gaming 

138050 	

Closed 	

3/30/2021 	

4/13/2021 11:40 	

EPOS Gaming 

137930 	

Closed 	

4/2/2021 	

4/13/2021 13:54 	

EPOS Gaming 

137903 	

Closed 	

3/30/2021 	

4/15/2021 12:08 	

EPOS Gaming 

137850 	

Closed 	

3/25/2021 	

4/7/2021 8:36 	

EPOS Gaming 

137807 	

Closed 	

3/31/2021 	

4/30/2021 10:30 	

EPOS Gaming 

137782 	

Closed 	

3/30/2021 	

4/15/2021 10:27 	

EPOS Gaming 

137780 	

Closed 	

3/25/2021 	

4/7/2021 1:30 	

EPOS Gaming 

137682 	

Closed 	

3/31/2021 	

4/20/2021 14:03 	

EPOS Gaming 

137593 	

Closed 	

3/31/2021 	

4/13/2021 9:13 	

EPOS Gaming 

137557 	

Closed 	

3/23/2021 	

4/7/2021 13:13 	

EPOS Gaming 

137542 	

Closed 	

3/26/2021 	

4/12/2021 14:14 	

EPOS Gaming 

137540 	

Closed 	

3/26/2021 	

4/2/2021 14:36 	

EPOS Gaming 

137525 	

Closed 	

3/26/2021 	

4/9/2021 13:20 	

EPOS Gaming 

137506 	

Closed 	

4/1/2021 	

4/21/2021 10:09 	

EPOS Gaming 

137485 	

Closed 	

4/16/2021 	

4/30/2021 10:06 	

EPOS Gaming 

137472 	

Closed 	

4/7/2021 	

4/20/2021 11:53 	

EPOS Gaming 

137469 	

Closed 	

4/6/2021 	

4/21/2021 10:17 	

EPOS Gaming 

137440 	

Closed 	

4/1/2021 	

4/20/2021 11:55 	

EPOS Gaming 

137409 	

Closed 	

3/25/2021 	

4/7/2021 0:37 	

EPOS Gaming 

137403 	

Closed 	

2/5/2021 	

4/27/2021 13:56 	

EPOS Gaming 

137380 	

Closed 	

3/29/2021 	

4/7/2021 1:00 	

EPOS Gaming 

137363 	

Closed 	

1/19/2021 	

4/7/2021 5:26 	

EPOS Gaming 

137356 	

Closed 	

3/25/2021 	

4/30/2021 14:43 	

EPOS Gaming 

137345 	

Closed 	

4/2/2021 	

4/21/2021 4:08 	

EPOS Gaming 

137341 	

Closed 	

3/31/2021 	

4/30/2021 15:10 	

EPOS Gaming 

137331 	

Closed 	

4/5/2021 	

4/30/2021 15:11 	

EPOS Gaming 

137328 	

Closed 	

3/24/2021 	

4/14/2021 10:56 	

EPOS Gaming 

137309 	

Closed 	

3/31/2021 	

4/21/2021 11:12 	

EPOS Gaming 

137288 	

Closed 	

3/31/2021 	

4/14/2021 6:10 	

EPOS Gaming 

137258 	

Closed 	

4/5/2021 	

4/29/2021 9:16 	

EPOS Gaming 

137253 	

Closed 	

1/27/2021 	

4/2/2021 14:04 	

EPOS Gaming 

137248 	

Closed 	

3/25/2021 	

4/24/2021 12:51 	

EPOS Gaming 

137196 	

Closed 	

3/29/2021 	

4/5/2021 8:49 	

EPOS Gaming 

137143 	

Closed 	

3/31/2021 	

4/14/2021 14:04 	

EPOS Gaming 

137051 	

Closed 	

3/25/2021 	

4/20/2021 8:35 	

EPOS Gaming 

137034 	

Closed 	

3/23/2021 	

4/6/2021 10:45 	

EPOS Gaming 

137027 	

Closed 	

3/22/2021 	

4/29/2021 10:08 	

EPOS Gaming 

137025 	

Closed 	

3/25/2021 	

4/29/2021 10:01 	

EPOS Gaming 

136898 	

Closed 	

3/22/2021 	

4/6/2021 14:38 	

EPOS Gaming 

136872 	

Closed 	

3/23/2021 	

4/15/2021 13:26 	

EPOS Gaming 

136853 	

Closed 	

3/18/2021 	

4/9/2021 10:47 	

EPOS Gaming 

136784 	

Closed 	

4/8/2021 	

4/20/2021 12:04 	

EPOS Gaming 

136750 	

Closed 	

3/25/2021 	

4/27/2021 11:48 	

EPOS Gaming 

136741 	

Closed 	

3/24/2021 	

4/19/2021 13:56 	

EPOS Gaming 

136723 	

Closed 	

3/22/2021 	

4/14/2021 10:58 	

EPOS Gaming 

136720 	

Closed 	

4/2/2021 	

4/13/2021 13:50 	

EPOS Gaming 

136698 	

Closed 	

3/26/2021 	

4/12/2021 6:24 	

EPOS Gaming 

136621 	

Closed 	

4/2/2021 	

4/20/2021 12:01 	

EPOS Gaming 

136620 	

Closed 	

3/26/2021 	

4/2/2021 13:27 	

EPOS Gaming 

136619 	

Closed 	

3/31/2021 	

4/2/2021 10:51 	

EPOS Gaming 

136518 	

Closed 	

3/24/2021 	

4/1/2021 2:06 	

EPOS Gaming 

136503 	

Closed 	

3/18/2021 	

4/5/2021 15:01 	

EPOS Gaming 

136499 	

Closed 	

3/22/2021 	

4/21/2021 13:06 	

EPOS Gaming 

136492 	

Closed 	

3/25/2021 	

4/6/2021 13:18 	

EPOS Gaming 

136481 	

Closed 	

3/17/2021 	

4/13/2021 10:28 	

EPOS Gaming 

136477 	

Closed 	

3/23/2021 	

4/9/2021 11:59 	

EPOS Gaming 

136472 	

Closed 	

4/14/2021 	

4/30/2021 12:17 	

EPOS Gaming 

136430 	

Closed 	

3/23/2021 	

4/20/2021 11:39 	

EPOS Gaming 

136429 	

Closed 	

3/26/2021 	

4/13/2021 13:53 	

EPOS Gaming 

136404 	

Closed 	

3/18/2021 	

4/21/2021 13:36 	

EPOS Gaming 

136400 	

Closed 	

3/22/2021 	

4/5/2021 11:48 	

EPOS Gaming 

136381 	

Closed 	

3/30/2021 	

4/26/2021 10:05 	

EPOS Gaming 

136376 	

Closed 	

3/31/2021 	

4/20/2021 10:50 	

EPOS Gaming 

136356 	

Closed 	

3/29/2021 	

4/21/2021 12:13 	

EPOS Gaming 

136296 	

Closed 	

4/14/2021 	

4/30/2021 10:48 	

EPOS Gaming 

136211 	

Closed 	

3/23/2021 	

4/2/2021 3:59 	

EPOS Gaming 

136208 	

Closed 	

3/24/2021 	

4/6/2021 14:34 	

EPOS Gaming 

136156 	

Closed 	

3/23/2021 	

4/9/2021 13:54 	

EPOS Gaming 

136138 	

Closed 	

3/24/2021 	

4/27/2021 13:07 	

EPOS Gaming 

136125 	

Closed 	

3/23/2021 	

4/30/2021 16:02 	

EPOS Gaming 

136048 	

Closed 	

3/31/2021 	

4/20/2021 10:45 	

EPOS Gaming 

136013 	

Closed 	

3/26/2021 	

4/13/2021 12:59 	

EPOS Gaming 

136001 	

Closed 	

3/25/2021 	

4/20/2021 12:08 	

EPOS Gaming 

135915 	

Closed 	

3/25/2021 	

4/13/2021 10:31 	

EPOS Gaming 

135914 	

Closed 	

3/25/2021 	

4/2/2021 15:00 	

EPOS Gaming 

135845 	

Closed 	

3/23/2021 	

4/12/2021 4:54 	

EPOS Gaming 

135789 	

Closed 	

3/17/2021 	

4/14/2021 11:02 	

EPOS Gaming 

135738 	

Closed 	

3/19/2021 	

4/8/2021 9:44 	

EPOS Gaming 

135735 	

Closed 	

3/17/2021 	

4/13/2021 10:43 	

EPOS Gaming 

135695 	

Closed 	

4/8/2021 	

4/26/2021 10:40 	

EPOS Gaming 

135613 	

Closed 	

3/25/2021 	

4/9/2021 13:50 	

EPOS Gaming 

135592 	

Closed 	

3/18/2021 	

4/7/2021 22:13 	

EPOS Gaming 

135590 	

Closed 	

3/16/2021 	

4/14/2021 9:34 	

EPOS Gaming 

135508 	

Closed 	

3/25/2021 	

4/12/2021 12:57 	

EPOS Gaming 

135487 	

Closed 	

3/24/2021 	

4/15/2021 11:25 	

EPOS Gaming 

135409 	

Closed 	

3/16/2021 	

4/21/2021 8:37 	

EPOS Gaming 

135356 	

Closed 	

3/16/2021 	

4/5/2021 7:49 	

EPOS Gaming 

135319 	

Closed 	

3/26/2021 	

4/12/2021 11:09 	

EPOS Gaming 

135272 	

Closed 	

3/12/2021 	

4/12/2021 6:50 	

EPOS Gaming 

135271 	

Closed 	

3/17/2021 	

4/7/2021 9:00 	

EPOS Gaming 

135263 	

Closed 	

3/23/2021 	

4/16/2021 12:33 	

EPOS Gaming 

135262 	

Closed 	

3/23/2021 	

4/7/2021 6:19 	

EPOS Gaming 

135233 	

Closed 	

3/16/2021 	

4/6/2021 13:49 	

EPOS Gaming 

135047 	

Closed 	

3/22/2021 	

4/6/2021 12:01 	

EPOS Gaming 

134952 	

Closed 	

3/16/2021 	

4/2/2021 12:04 	

EPOS Gaming 

134938 	

Closed 	

3/17/2021 	

4/14/2021 10:27 	

EPOS Gaming 

134934 	

Closed 	

3/16/2021 	

4/7/2021 5:44 	

EPOS Gaming 

134808 	

Closed 	

3/22/2021 	

4/1/2021 11:32 	

EPOS Gaming 

134796 	

Closed 	

3/19/2021 	

4/22/2021 4:40 	

EPOS Gaming 

134718 	

Closed 	

4/2/2021 	

4/23/2021 8:38 	

EPOS Gaming 

134693 	

Closed 	

3/30/2021 	

4/19/2021 14:49 	

EPOS Gaming 

134692 	

Closed 	

3/23/2021 	

4/19/2021 9:00 	

EPOS Gaming 

134669 	

Closed 	

3/30/2021 	

4/14/2021 9:39 	

EPOS Gaming 

134636 	

Closed 	

3/23/2021 	

4/19/2021 12:30 	

EPOS Gaming 

134622 	

Closed 	

3/12/2021 	

4/6/2021 10:44 	

EPOS Gaming 

134517 	

Closed 	

3/23/2021 	

4/12/2021 14:53 	

EPOS Gaming 

134509 	

Closed 	

3/12/2021 	

4/6/2021 13:14 	

EPOS Gaming 

134497 	

Closed 	

3/16/2021 	

4/14/2021 11:04 	

EPOS Gaming 

134469 	

Closed 	

3/17/2021 	

4/27/2021 10:23 	

EPOS Gaming 

134453 	

Closed 	

1/13/2021 	

4/6/2021 8:02 	

EPOS Gaming 

134452 	

Closed 	

3/16/2021 	

4/14/2021 11:34 	

EPOS Gaming 

134451 	

Closed 	

3/12/2021 	

4/1/2021 7:08 	

EPOS Gaming 

134449 	

Closed 	

3/18/2021 	

4/7/2021 8:54 	

EPOS Gaming 

134387 	

Closed 	

3/17/2021 	

4/21/2021 12:06 	

EPOS Gaming 

134237 	

Closed 	

3/19/2021 	

4/1/2021 14:05 	

EPOS Gaming 

134225 	

Closed 	

3/12/2021 	

4/16/2021 9:30 	

EPOS Gaming 

134193 	

Closed 	

3/26/2021 	

4/21/2021 11:27 	

EPOS Gaming 

134129 	

Closed 	

3/31/2021 	

4/21/2021 12:23 	

EPOS Gaming 

134068 	

Closed 	

3/22/2021 	

4/16/2021 11:30 	

EPOS Gaming 

134055 	

Closed 	

3/20/2021 	

4/7/2021 10:58 	

EPOS Gaming 

134046 	

Closed 	

3/19/2021 	

4/27/2021 14:28 	

EPOS Gaming 

133956 	

Closed 	

3/9/2021 	

4/5/2021 11:28 	

EPOS Gaming 

133881 	

Closed 	

3/11/2021 	

4/6/2021 10:40 	

EPOS Gaming 

133858 	

Closed 	

3/9/2021 	

4/6/2021 8:51 	

EPOS Gaming 

133810 	

Closed 	

3/12/2021 	

4/7/2021 8:17 	

EPOS Gaming 

133806 	

Closed 	

3/9/2021 	

4/13/2021 10:34 	

EPOS Gaming 

133793 	

Closed 	

3/16/2021 	

4/5/2021 9:56 	

EPOS Gaming 

133695 	

Closed 	

3/19/2021 	

4/5/2021 12:42 	

EPOS Gaming 

133692 	

Closed 	

3/15/2021 	

4/2/2021 14:32 	

EPOS Gaming 

133603 	

Closed 	

3/18/2021 	

4/21/2021 12:09 	

EPOS Gaming 

133582 	

Closed 	

3/16/2021 	

4/6/2021 15:27 	

EPOS Gaming 

133539 	

Closed 	

3/12/2021 	

4/6/2021 7:13 	

EPOS Gaming 

133521 	

Closed 	

3/12/2021 	

4/29/2021 10:43 	

EPOS Gaming 

133502 	

Closed 	

3/23/2021 	

4/7/2021 12:47 	

EPOS Gaming 

133495 	

Closed 	

3/19/2021 	

4/13/2021 13:04 	

EPOS Gaming 

133467 	

Closed 	

3/17/2021 	

4/7/2021 13:12 	

EPOS Gaming 

133400 	

Closed 	

3/12/2021 	

4/22/2021 10:50 	

EPOS Gaming 

133354 	

Closed 	

3/17/2021 	

4/26/2021 6:29 	

EPOS Gaming 

133341 	

Closed 	

3/8/2021 	

4/13/2021 10:55 	

EPOS Gaming 

133264 	

Closed 	

3/11/2021 	

4/2/2021 10:22 	

EPOS Gaming 

133215 	

Closed 	

3/10/2021 	

4/14/2021 9:52 	

EPOS Gaming 

133163 	

Closed 	

3/15/2021 	

4/29/2021 14:23 	

EPOS Gaming 

133141 	

Closed 	

3/11/2021 	

4/20/2021 14:36 	

EPOS Gaming 

133125 	

Closed 	

3/19/2021 	

4/5/2021 13:09 	

EPOS Gaming 

133071 	

Closed 	

3/22/2021 	

4/21/2021 5:49 	

EPOS Gaming 

133062 	

Closed 	

3/9/2021 	

4/28/2021 8:47 	

EPOS Gaming 

133029 	

Closed 	

3/17/2021 	

4/12/2021 8:29 	

EPOS Gaming 

133008 	

Closed 	

3/12/2021 	

4/29/2021 13:10 	

EPOS Gaming 

132861 	

Closed 	

3/17/2021 	

4/21/2021 5:50 	

EPOS Gaming 

132857 	

Closed 	

3/18/2021 	

4/5/2021 12:15 	

EPOS Gaming 

132805 	

Closed 	

3/16/2021 	

4/7/2021 10:45 	

EPOS Gaming 

132725 	

Closed 	

3/10/2021 	

4/29/2021 12:09 	

EPOS Gaming 

132719 	

Closed 	

3/6/2021 	

4/27/2021 6:37 	

EPOS Gaming 

132687 	

Closed 	

3/10/2021 	

4/2/2021 14:33 	

EPOS Gaming 

132674 	

Closed 	

3/5/2021 	

4/1/2021 11:24 	

EPOS Gaming 

132648 	

Closed 	

3/3/2021 	

4/13/2021 11:40 	

EPOS Gaming 

132631 	

Closed 	

3/23/2021 	

4/21/2021 14:00 	

EPOS Gaming 

132605 	

Closed 	

3/12/2021 	

4/19/2021 13:15 	

EPOS Gaming 

132564 	

Closed 	

3/12/2021 	

4/26/2021 6:31 	

EPOS Gaming 

132532 	

Closed 	

3/3/2021 	

4/5/2021 11:11 	

EPOS Gaming 

132523 	

Closed 	

3/15/2021 	

4/3/2021 10:00 	

EPOS Gaming 

132506 	

Closed 	

3/5/2021 	

4/2/2021 11:06 	

EPOS Gaming 

132470 	

Closed 	

3/5/2021 	

4/7/2021 9:11 	

EPOS Gaming 

132455 	

Closed 	

3/27/2021 	

4/26/2021 10:52 	

EPOS Gaming 

132447 	

Closed 	

3/12/2021 	

4/6/2021 12:45 	

EPOS Gaming 

132429 	

Closed 	

3/23/2021 	

4/15/2021 14:55 	

EPOS Gaming 

132389 	

Closed 	

3/23/2021 	

4/3/2021 10:01 	

EPOS Gaming 

132334 	

Closed 	

3/3/2021 	

4/5/2021 13:14 	

EPOS Gaming 

132319 	

Closed 	

3/9/2021 	

4/13/2021 10:37 	

EPOS Gaming 

132306 	

Closed 	

3/15/2021 	

4/9/2021 13:08 	

EPOS Gaming 

132260 	

Closed 	

3/5/2021 	

4/22/2021 14:05 	

EPOS Gaming 

132257 	

Closed 	

3/12/2021 	

4/12/2021 8:29 	

EPOS Gaming 

132253 	

Closed 	

3/5/2021 	

4/5/2021 11:21 	

EPOS Gaming 

132211 	

Closed 	

3/19/2021 	

4/28/2021 10:41 	

EPOS Gaming 

132186 	

Closed 	

3/22/2021 	

4/20/2021 11:52 	

EPOS Gaming 

132175 	

Closed 	

3/10/2021 	

4/7/2021 10:16 	

EPOS Gaming 

132148 	

Closed 	

3/12/2021 	

4/20/2021 11:53 	

EPOS Gaming 

132146 	

Closed 	

3/10/2021 	

4/7/2021 9:17 	

EPOS Gaming 

132062 	

Closed 	

3/5/2021 	

4/28/2021 14:08 	

EPOS Gaming 

131888 	

Closed 	

3/2/2021 	

4/6/2021 8:39 	

EPOS Gaming 

131867 	

Closed 	

3/19/2021 	

4/23/2021 13:31 	

EPOS Gaming 

131793 	

Closed 	

3/26/2021 	

4/26/2021 14:04 	

EPOS Gaming 

131689 	

Closed 	

3/23/2021 	

4/14/2021 10:03 	

EPOS Gaming 

131653 	

Closed 	

3/1/2021 	

4/21/2021 14:36 	

EPOS Gaming 

131639 	

Closed 	

3/11/2021 	

4/5/2021 7:02 	

EPOS Gaming 

131555 	

Closed 	

3/5/2021 	

4/19/2021 11:10 	

EPOS Gaming 

131535 	

Closed 	

3/5/2021 	

4/26/2021 8:54 	

EPOS Gaming 

131504 	

Closed 	

3/26/2021 	

4/28/2021 10:19 	

EPOS Gaming 

131499 	

Closed 	

3/25/2021 	

4/28/2021 12:51 	

EPOS Gaming 

131492 	

Closed 	

3/1/2021 	

4/23/2021 12:20 	

EPOS Gaming 

131489 	

Closed 	

3/9/2021 	

4/23/2021 10:47 	

EPOS Gaming 

131342 	

Closed 	

3/5/2021 	

4/12/2021 8:21 	

EPOS Gaming 

131257 	

Closed 	

3/8/2021 	

4/7/2021 6:11 	

EPOS Gaming 

131215 	

Closed 	

4/1/2021 	

4/29/2021 13:12 	

EPOS Gaming 

131207 	

Closed 	

2/24/2021 	

4/19/2021 6:41 	

EPOS Gaming 

131187 	

Closed 	

3/4/2021 	

4/9/2021 14:38 	

EPOS Gaming 

131163 	

Closed 	

3/4/2021 	

4/7/2021 6:27 	

EPOS Gaming 

131090 	

Closed 	

4/2/2021 	

4/13/2021 14:04 	

EPOS Gaming 

130994 	

Closed 	

3/23/2021 	

4/19/2021 11:13 	

EPOS Gaming 

130898 	

Closed 	

4/12/2021 	

4/28/2021 11:26 	

EPOS Gaming 

130888 	

Closed 	

2/23/2021 	

4/7/2021 12:45 	

EPOS Gaming 

130866 	

Closed 	

3/6/2021 	

4/5/2021 7:43 	

EPOS Gaming 

130849 	

Closed 	

2/23/2021 	

4/19/2021 13:14 	

EPOS Gaming 

130816 	

Closed 	

2/26/2021 	

4/5/2021 7:52 	

EPOS Gaming 

130791 	

Closed 	

3/9/2021 	

4/8/2021 14:53 	

EPOS Gaming 

130784 	

Closed 	

3/6/2021 	

4/3/2021 12:05 	

EPOS Gaming 

130763 	

Closed 	

3/5/2021 	

4/5/2021 7:32 	

EPOS Gaming 

130733 	

Closed 	

2/26/2021 	

4/5/2021 7:14 	

EPOS Gaming 

130683 	

Closed 	

3/1/2021 	

4/19/2021 13:18 	

EPOS Gaming 

130631 	

Closed 	

3/18/2021 	

4/3/2021 12:17 	

EPOS Gaming 

130394 	

Closed 	

3/1/2021 	

4/5/2021 14:05 	

EPOS Gaming 

130264 	

Closed 	

3/9/2021 	

4/21/2021 10:02 	

EPOS Gaming 

130259 	

Closed 	

3/2/2021 	

4/6/2021 8:40 	

EPOS Gaming 

130023 	

Closed 	

2/26/2021 	

4/27/2021 14:49 	

EPOS Gaming 

129970 	

Closed 	

2/24/2021 	

4/15/2021 11:31 	

EPOS Gaming 

129917 	

Closed 	

3/22/2021 	

4/21/2021 10:07 	

EPOS Gaming 

129769 	

Closed 	

3/18/2021 	

4/26/2021 14:20 	

EPOS Gaming 

129736 	

Closed 	

3/18/2021 	

4/8/2021 10:57 	

EPOS Gaming 

129523 	

Closed 	

2/26/2021 	

4/6/2021 8:41 	

EPOS Gaming 

129021 	

Closed 	

2/24/2021 	

4/5/2021 10:11 	

EPOS Gaming 

128764 	

Closed 	

2/16/2021 	

4/7/2021 9:18 	

EPOS Gaming 

128727 	

Closed 	

2/17/2021 	

4/5/2021 10:27 	

EPOS Gaming 

128723 	

Closed 	

2/12/2021 	

4/6/2021 12:15 	

EPOS Gaming 

128576 	

Closed 	

2/10/2021 	

4/7/2021 6:12 	

EPOS Gaming 

128536 	

Closed 	

3/10/2021 	

4/2/2021 13:15 	

EPOS Gaming 

128528 	

Closed 	

3/1/2021 	

4/6/2021 12:14 	

EPOS Gaming 

128461 	

Closed 	

2/9/2021 	

4/6/2021 9:57 	

EPOS Gaming 

128433 	

Closed 	

2/10/2021 	

4/5/2021 10:19 	

EPOS Gaming 

128156 	

Closed 	

3/4/2021 	

4/21/2021 10:18 	

EPOS Gaming 

127888 	

Closed 	

3/4/2021 	

4/14/2021 11:09 	

EPOS Gaming 

127887 	

Closed 	

2/18/2021 	

4/5/2021 10:15 	

EPOS Gaming 

127649 	

Closed 	

2/16/2021 	

4/2/2021 13:18 	

EPOS Gaming 

127217 	

Closed 	

2/15/2021 	

4/19/2021 13:07 	

EPOS Gaming 

126847 	

Closed 	

2/1/2021 	

4/22/2021 14:21 	

EPOS Gaming 

125393 	

Closed 	

2/10/2021 	

4/6/2021 9:15 	

EPOS Gaming 

124849 	

Closed 	

1/26/2021 	

4/21/2021 11:26 	

EPOS Gaming 

123901 	

Closed 	

1/20/2021 	

4/19/2021 13:08 	

EPOS Gaming 

123309 	

Closed 	

1/21/2021 	

4/7/2021 10:22 	

EPOS Gaming 

122879 	

Closed 	

1/25/2021 	

4/7/2021 9:19 	

EPOS Gaming 

122708 	

Closed 	

1/18/2021 	

4/5/2021 13:43 	

EPOS Gaming 

122242 	

Closed 	

1/13/2021 	

4/19/2021 13:11 	

EPOS Gaming 

121589 	

Closed 	

2/17/2021 	

4/5/2021 10:12 	

EPOS Gaming 

119743 	

Closed 	

12/22/2020 	

4/6/2021 11:55 	

EPOS Gaming 

119186 	

Closed 	

2/16/2021 	

4/6/2021 10:42 	

EPOS Gaming 

118754 	

Closed 	

1/24/2021 	

4/21/2021 11:35 	

EPOS Gaming 

118742 	

Closed 	

1/4/2021 	

4/28/2021 9:07 	

EPOS Gaming 

113277 	

Closed 	

12/23/2020 	

4/3/2021 11:10 	

EPOS Gaming 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

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