Subject: English Language Test - Mohd Ateeb
From: Mohd Ateeb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 00:26:54 -0400

| | Foreign Language Screening Test

Name | Mohd Ateeb    /  (110051) 8285188176    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam,

Greetings you!

We understand that you are facing some issues with delivery. And our team has reached your place, but as per your mentioned address is wrong. So. We request you to share the correct details with us on this same mail.

Thank you for your time and patience.

Regards,
Ateeb

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings you!

Please accept our sincere apology.

We are checking up with our team, It will take some time, but we appreciate your time and patience. We will try to provide you with the best resolution.

Thank you for writing to us.

Regards,
Ateeb

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