Subject: Tech Support Candidate - Garima Sharma
From: Garima Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 15:35:06 -0400

| | Tech Support Test

Name | Garima Sharma
E-mail | [email-masked]
Phone Number | (91) 7505401385
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech pvt ltd | Network support Engineer | 30th June' 2021 | 14093
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2. Check my internet connection.
3. Will check whether site is down only for me or for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn the bluetooth on in your mobile.
2. Scan for available devices.
3. Make your target device discoverable means put it on.
4. Select the device display into phone to which you want to connect.
5. Pair the device.
6. Devices are connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

Experience and handling customer.
Enjoy the work.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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