Subject: Tech Support Candidate - Abdus Sadique
From: Abdus Sadique <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 13:16:13 -0400

| | Tech Support Test

Name | Abdus Sadique
E-mail | [email-masked]
Phone Number | (91) 9038396604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vibtree Technologies LLP | Customer Success Manager | 30 May 2021 | 20000
Previous Employer 1 | Bluehat IT Services Pvt Ltd | Business Development Executive | 30 June 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : I will first check the spelling of the domain or website which I am trying to open.

Step 2 : If I don't get any error on Step 1 then I will check my internet connection is it connect or not.

Step 3 : I will disconnect the internet from my divice and reconnect once again and try to open the website which i was trying earlier

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : I will turn on the speaker power.

Step 2 : I will turn on the bluetooth option on my mobile phoine.

Step 3 : I will pair the bluetooth speaker with my mobile phone.

Step 4 : After Paring the bluetooth speaker with my mobile phone I will connect the mobile phone with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. I am good listener, which will help me to understand the customer problems or issues which they will face.

2. I have worked as customer relationship executive and later promoted to Customer Success Manager in a IT Software company, hence I have that experience to handle the clients in tough and tight situations.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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