Subject: Trainer Candidate - Sidharth swarnakar
From: Sidharth swarnakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 12:12:06 -0400

| | Tech Support Test

Name | Sidharth swarnakar
E-mail | [email-masked]
Phone Number | (0712) 7385965643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | nagpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GIF technology | ATL | NA | 41000
Previous Employer 1 | Excellon software | ATL | |
Previous Employer 2 | Infosys pune | Executive | |

If Selected, how much time do you need to join? | 2 months

Please briefly describe your work experience specifically in training?

Currently  working with GIF Technologies,As an Associate Team Leader, GIF works for Educational ERP, it's an in-house software company for Global indian international Schools, headquartered in Singapore, prior worked with Excellon  software
.as A.TL consultant.It develops a DMS software
that helps India's top automotive companies ,which is for managing sales, procurement,inventory management & service for Bajaj auto Limited domestic and international.For GIF My role is to do configurations, troubleshooting, issue handling and maintaining the log for same. Updating records in system and on email.Sending reports to client.Strict adherence to service level agreement. Team handling,  implementation, Data Analysis and reporting. Delivery  compliance audit through quality check. Team huddle, Team mentoring. Documentation, Training and development of agents who are downline. Client communication, Attrition and Shrinkage tracking.Handled Domestic and international clients.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Currently  working with GIF Technologies,As an Associate Team Leader, GIF works for Educational ERP, it's an in-house software company for Global indian international Schools, headquartered in Singapore, prior worked with Excellon  software
.as A.TL consultant.It develops a DMS software
that helps India's top automotive companies ,which is for managing sales, procurement,inventory management & service for Bajaj auto Limited domestic and international.For GIF My role is to do configurations, troubleshooting, issue handling and maintaining the log for same. Updating records in system and on email.Sending reports to client.Strict adherence to service level agreement. Team handling,  implementation, Data Analysis and reporting. Delivery  compliance audit through quality check. Team huddle, Team mentoring. Documentation, Training and development of agents who are downline. Client communication, Attrition and Shrinkage tracking.Handled Domestic and international clients.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Na
What according to you makes you a good candidate for this position? | I have already answered the same question
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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