Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 11:51:41 -0400

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (+91) 729206771
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ust global | Validation | 31 Dec 2020 | 28000
Previous Employer 1 | css corp | Engineer | 31 Jan 2020 | 26000
Previous Employer 2 | Vivo India | Engineer | 31 July 2017 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Well i ll check network connectivity, if not i will Connect to wifie or lan.If not opened then check with my browser then also not connected will try installing new browser and try.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting check with the blue tooth option and put on on and take bluetooth speaker press the bluetooth option and pair with mobile and connect option will come.Put it to connect.
What according to you makes you a good candidate for customer service or technical support job? | As technically versed and knowledge on technical equipments, desktops networks routers and having experience to manage technical support and customer support and sort out the problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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