Subject: Trainer Candidate - Vishal gupta
From: Vishal gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 10:53:09 -0400

| | Tech Support Test

Name | Vishal gupta
E-mail | [email-masked]
Phone Number | (82699) 79088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Globiva services pvt Ltd | Team Leader | 17th April -21 | 26 K
Previous Employer 2 | Bharti Airtel | Customer relationship manager | 30th Dec. 2018 | 20 K

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Working As a Team Leader (Credit Card)

Process Management: Organize and planning of the section's daily activities; analysis of productivity and quality of the team's services, responsible for ensuring that   Service Level Agreements (SLA) are respected with business and for the optimization of   processes within the section.
People Management: Setting and monitoring employee objectives, coaching employees based on performance and quality analyses.
Communication: inform to team about the company’s strategy and all possible changes which may affect their jobs.

 Handling the process of Digital Equation in Credit Card Department.
 Planning, Tracking and targeting the organizational goal and achievement.
 Focusing on new customers and motivate the team how to generate leads and close them.
 Getting Done the Bio-metric KYC from Applicant and collecting the physically applications forms of Credit Card from Field Executive.

 Maintaining the entire fulfilment process and Responsible for overall customer’s application towards Credit card and process to Login them in System and dispatching the entire customer’s Valid Applications to Operation team for Dispatching Credit Card to customer’s premises.

 Coaching the team and motivate for Minimization of customer’s Escalation and provide the Smooth Service.

 Encourage creativity, risk-taking, and constant improvement.
 Act as 1st line of escalation for clients, internally and externally.
 Provide updates to Sr. Managers on issues/escalation Proficient problem solving and analytical skills.
 Understand, support and coach team in utilizing PPI / Lean tools for process
Improvement.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There is no any difficulty towards managing a team
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer can be satisfied and happy by giving organizational good Service but by the great customer service is always help to generate A Reference and revenue toward organisation.
What according to you makes you a good candidate for this position? | My positive attitude and Approach towards organisation Culture.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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