Subject: New Reply Received - Problem with updates Club Pellikaan Amersfoort
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 13:55:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Problem with updates Club Pellikaan Amersfoort  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks for your help.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I forwarded your suggestions to this club.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">He immediately tried this and just replied to me that the diagnostics didn’t detect any problem. Still the same issue is not solved. Any other ideas?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">You are allowed to contact them directly via
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> please CC me.</span></div>
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<span lang="EN-US">Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HIvZ9jG8-TQwvoAyKdbRNGbFhilyXU9NJE4N85KQu-s"></span></a><span lang="EN-US"><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HNxuY7mW8I54wGhgfOkX0xc0UIK7aHS3PhGHUlDF3i8"></span></a><span lang="EN-US"> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uYqPwTcgCAlli39cdRXXhDYNQuySykoViXerXwmfcOQ"></span></a><span lang="EN-US"> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.P40_c1Uw9be6YjwPU4NWF6IxbzkWPRN0ZGAb2qsPCQQ"></span></a><span lang="EN-US"><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a><span lang="EN-US"><br>
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</span><img width="227" height="25" style="width:2.3645in;height:.2604in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XUmObAyfZps53akmI8CKrrNwU1jd6OEWTL6s7uM6uR0"><span lang="EN-US"><br>
</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.X2JAycsbOnahGHB2X8CNHjMls36D2iBY_-M88jxPMJQ"></span></a><span lang="EN-US"></span>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> dinsdag 18 mei 2021 15:19<br>
<b>Aan:</b> Pierre Tromp &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Problem with updates Club Pellikaan Amersfoort</div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Pierre,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for contacting us today.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>I see that both Studios: Dance1 and Spinning are out of sync for more than 3 months. This is what might be causing this download issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please advise the Club to get their iPads online and follow the steps below to re-establish the connection with the Scheduler and detect any problems.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Tap the padlock to the top right of the App</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Enter your admin code</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 18 May at 10:06 PM
<span class="separator">, Pierre Tromp &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>[email-masked]</span></a><span class="separator"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>&gt;
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi supportteam,</span><span lang="EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Clubs are opening tomorrow here and I have another club with problems starting up.</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Club Pellikaan Amersfoort with
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
<span lang="EN-US">has 2 studios.</span></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>In one of them they had to download 127 updates manually.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>During the process this changed back to the 127 again so there is an error or at least a problem.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>It is the Ipad in the spinningroom whick gave the problem. Can you have a look and advice what to do please?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks again,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="200" height="25" style="width:2.0833in;height:.2604in" id="Afbeelding_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HIvZ9jG8-TQwvoAyKdbRNGbFhilyXU9NJE4N85KQu-s"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HNxuY7mW8I54wGhgfOkX0xc0UIK7aHS3PhGHUlDF3i8"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uYqPwTcgCAlli39cdRXXhDYNQuySykoViXerXwmfcOQ"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.P40_c1Uw9be6YjwPU4NWF6IxbzkWPRN0ZGAb2qsPCQQ"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>www.lesmills.nl</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img width="227" height="25" style="width:2.3645in;height:.2604in" id="Afbeelding_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XUmObAyfZps53akmI8CKrrNwU1jd6OEWTL6s7uM6uR0"></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="Afbeelding_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.X2JAycsbOnahGHB2X8CNHjMls36D2iBY_-M88jxPMJQ"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565