Subject: Tech Support Candidate - Sahibjeet Singh
From: Sahibjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 07:43:51 -0400

| | Tech Support Test

Name | Sahibjeet Singh
E-mail | [email-masked]
Phone Number | (91) 8586900251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hari nagar , new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Senior process associate | 11th may , 2021 |
Previous Employer 1 | Genpact | Process associate | |
Previous Employer 2 | Xerion pvt. Ltd | Process associate | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First , i’ll check if my internet services are working . If its working fine . I’ll try to search other websites , then i’ll  clear the cache and cookies in order to access the website , if that doesnot work , i’ll try to fix the proxy services .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth on the phone and turn on the bluetooth speaker , go to the bluetooth settings and search for the speaker’s name to pop up . Once the name pops up , connect or pair the device
What according to you makes you a good candidate for customer service or technical support job? | Knowledge and understanding of the device and the product . Patience and empathy
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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