Subject: Telecom - Customer Retention Call Script
From: Yonyx Team <[email-masked]>
To: Ashish <[email-masked]>
Date: Tue, 18 May 2021 11:29:32 +0000
List-Id: 7c9d8327afe30e2ddeeb06ab5mc list <7c9d8327afe30e2ddeeb06ab5.252385.list-id.mcsv.net>

An example script for Customer retention Agents

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** Telecom - Customer Retention Call Script
How Agents handling irate customers can improve retention?
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Dear Customer

Continuing our theme of sharing examples across various industry verticals, we are glad to share this example call script for Agents handling customer retention calls at a fictitious Telecom company.  Please click the "TELECOM - Customer Retention Call Script" button below and note the following
TELECOM - Customer Retention Call Script (https://training.yonyx.com/y/conversation/?id=4521d3b0-9c9f-11eb-a6f8-4201c0a8011d)
1. Text Color: Use of black text for instruction to Agents vs Orange text for language that Agents ought to read out directly to customers.
2. Checkbox list: Gives Agents the opportunity to choose all applicable cancellation reasons commonly provided by customers.
3. Auto-traverse conditions: The guide steps an Agent through specific retention language, for each cancellation reason chosen in the Checkbox list.
4. Transcript: Finally, the guide displays a transcript of the path traversed through the guide.

Next Week:
How these features were implemented in this guide?

Want to learn to build such guides? Please contact your account manager for live support.

Team Yonyx
http://corp.yonyx.com (http://corp.yonyx.com/)

============================================================
Here are some important enhancements included in release 10.0:

1. Data capture support in any Guidance Step
1. Text Field
2. Text Area Field (Multiline text field)
3. Number Field
4. Dropdowns List
5. Checkboxes List
6. Email
7. Date/Time
8. Radio button List
2. Auto-traverse based on Captured Data: Captured data may be used to auto-traverse along a guide pathway.
3. Export Captured Data: Captured data available through CSV files, and via Javascript APIs for Container Apps.
4. Add Path Scores: Support for adding path scores to guides for quizzes, lead qualification, or e-Learning.
5. New ways to Search in Map View:
1. Search for unused nodes
2. Search for similar nodes
3. Search for identical nodes
6. Powerful Keyboard Navigation in Map View:
1. Use Arrow keys to expand guides, one step at a time.
2. Additional keyboard shortcuts for expanding a path, or expand guide.

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