Subject: Trainer Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 07:14:25 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (87509) 86747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entrtainment City Limited | Manager - IT | 30-10-2020 | 55000
Previous Employer 1 | Mycover Risk Insurance Brokers Pvt Ltd. | Sr. System Administrator | 14-03-2019 | 40000
Previous Employer 2 | Silica Infotech Pvt. Ltd | Project manager | 30-04-2015 | 30050

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in training? | IT Manager & Service Industry Experience
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I am Hard Working with always ready to take challenge.

I am havingPositive attitude always & co-operative with Team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer is God. Customer is our Bread & Butter.

We always treat customer with best availabele resources.

What according to you makes you a good candidate for this position? | I am very smart towards acheivement of goal
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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