Subject: Trainer Candidate - Anju Anju
From: Anju Anju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 06:54:32 -0400

| | Tech Support Test

Name | Anju Anju
E-mail | [email-masked]
Phone Number | (91) 9910775614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Support engineet | 5 feb. 2021 |
Previous Employer 1 | Wipro technology | Analyst | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Support professional providing software, hardware, client/server and networking technical support.

Provides outstanding customer service and a strong ability to communicate technical concepts in a non-
technical manner. Known for patience in dealing with frustrated users .

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you order something and you get it as per the expectations.

Great customer service is when it goes beyond expectations.

What according to you makes you a good candidate for this position?

Leadership
Communication
Patience
Friendly nature

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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