Subject: Tech Support Candidate - Chandrika Mukherjee
From: Chandrika Mukherjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 06:22:13 -0400

| | Tech Support Test

Name | Chandrika Mukherjee
E-mail | [email-masked]
Phone Number | (91) 7518622262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IMPETUS (a unit ofMamta health institution) | Executive | 31 june 2017 | 16000
Previous Employer 2 | Sportsfit by M. S. Dhoni | Executive | 31 dec 2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check wire and data cable proper connected or not with source.
2. Try to check other websites also.
3.clear all cookies and catches.
4. Try to check any website is blocked or not by Firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Start Mobile Bluetooth in connectivity setting in mobile.
2.Start Bluetooth of speaker.
3. Try to search Bluetooth speaker device name in mobile phone.
4. Tap on Bluetooth device name and try to connect.
5. Accept of data transfer option with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer with good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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