Subject: Tech Support Candidate - Shubham Kaushik
From: Shubham Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 06:02:46 -0400

| | Tech Support Test

Name | Shubham Kaushik
E-mail | [email-masked]
Phone Number | (+91) 8077519772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application support engineer, sql, pgsql, crm, cms, java, php, putty

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iboss | Application support engineer | Working | 40000
Previous Employer 1 | Tradecore | Application support engineer | June2019 | 27000
Previous Employer 2 | Broctagon | IT support engineer | Nov 2018 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will clear browser cache or i will choose another browser to run my website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I never work.. I am application support engineer works on issue related to java, php, cms, crm, api, sql, pgsql,  putty and so on
What according to you makes you a good candidate for customer service or technical support job? | You have a good business knowledge and resolve the issues as quickly as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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