Subject: New Reply Received - Virtual Support - Virgin Active Holland Village (243701)
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 08:30:33 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual Support - Virgin Active Holland Village (243701)  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">Hi Olesia,</span>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">Sorry for the late reply. So, do you still need their ID and password to activate playback beside upgrade to version 1.14.1 ? </span>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">In case you need, please refer below. They also request to activate playback for other clubs.</span>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">VA Holland Village</span>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<div class="x_xmsonormal" style="margin:0cm;font-size:11pt;font-family:Calibri, sans-serif;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<span style="margin: 0px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 10pt">Customer ID : 243701</span>
</div>
<div class="x_xmsonormal" style="margin:0cm;font-size:11pt;font-family:Calibri, sans-serif;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<span style="margin: 0px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 10pt">PW : VAHV2020</span>
</div>
<div class="x_xmsonormal" style="margin:0cm;font-size:11pt;font-family:Calibri, sans-serif;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<br>
</div>
<div class="x_xmsonormal" style="margin:0cm;font-size:11pt;font-family:Calibri, sans-serif;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
VA Marina One</div>
<div class="x_xmsonormal" style="margin:0cm;font-size:11pt;font-family:Calibri, sans-serif;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<span style="margin:0px;color:rgb(31, 73, 125)"></span>
</div>
<div class="x_MsoNormal" style="margin:0cm;font-size:11pt;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<span style="margin: 0px; font-size: 10pt; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif"> </span><span style="color: rgb(0, 0, 0); font-size: 10pt; background: var(--white); font-family: Arial, Helvetica, sans-serif">ID : 246906</span>
</div>
<div class="x_MsoNormal" style="margin:0cm;font-size:11pt;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<span style="margin: 0px; font-size: 10pt; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif">PW : </span><span style="margin:0px;font-size:12pt;color:black"><span style="margin: 0px; background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">VAMarina21</span></span>
</div>
<div class="x_MsoNormal" style="margin:0cm;font-size:11pt;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<br>
</div>
<div class="x_MsoNormal" style="margin:0cm;font-size:11pt;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<span style="margin: 0px; font-size: 10pt; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif">VA Duo Gallery</span>
</div>
<div class="x_MsoNormal" style="margin:0cm;font-size:11pt;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<span style="margin: 0px; font-size: 10pt; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif">ID : 246908</span>
</div>
<div class="x_MsoNormal" style="margin:0cm;font-size:11pt;caret-color:rgb(32, 31, 30);color:rgb(32, 31, 30)">
<span style="margin: 0px; font-size: 10pt; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif">PW : VADuo2020</span>
</div>
<br>
<div></div>
Thank you.</div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="Signature">
<div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style="">
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt; margin-top:0px; margin-bottom:0px'>
</div>
<div id="x_Signature" style="">
<div id="x_divtagdefaultwrapper" dir="ltr" style="">
<div style="color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:15px">
<font><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'>Best Regards,</span></font>
</div>
<font color="#000000"><span style="font-family:Helvetica,sans-serif; font-size:12pt; font-size:12pt"></span></font><font style="color:rgb(0,0,0)"><span style="font-size:10pt; font-size:10pt"></span></font><font color="#000000"><span style="font-family:Helvetica,sans-serif; font-size:12pt; font-size:12pt"></span><span style="font-family:Arial,Helvetica,sans-serif"></span><span style='font-family:"Century Gothic",sans-serif; font-size:9pt; font-size:9pt'></span></font>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'>
<font style=""><font color="#212121" style="font-size:12pt"><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'><b>Rockie Yeo</b></span></font><font color="#212121" style=""><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'>
 | </span><span style='font-family:"Century Gothic",sans-serif; font-size:9pt'>Launch Coach (South East Asia)</span></font><font color="#212121" style="font-size:12pt"><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'> </span></font></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>Les
 Mills Asia Pacific - Malaysia | [email-masked]</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>Unit
 8.02, </span><span style="color:rgb(33,33,33); font-family:Helvetica,sans-serif; font-size:13.3333px"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>Level 8, </span></span></span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>Wisma
 E&amp;C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>tel
</span><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>+6 03 2720 8604</span></span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'> |
 ext 204 | fax +6 03 2726 2947 </span></font>
</div>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
<font style="color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:15px"><span style="font-size:10pt"><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'>mobile +6 019 754
 1319</span><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'> |
</span><span style="font-family:Helvetica,sans-serif"><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'><a href="http://www.lesmills.com.au" class="OWAAutoLink" rel="noreferrer">www.lesmills.com.au</a></span></span></span></font>
</div>
<div style=""><font style="">
<div style="font-family:Arial,Helvetica,sans-serif; color:rgb(33,33,33); margin:0cm 0cm 0.0001pt; line-height:normal">
<br>
</div>
<div style="font-family:Arial,Helvetica,sans-serif; color:rgb(33,33,33); margin:0cm 0cm 0.0001pt; line-height:normal">
<b style=""><span style='font-family:"Arial Black",Arial,sans-serif; font-size:8pt; color:rgb(23,78,134); border:1pt none windowtext; padding:0cm; background:white'><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px; background-color:rgb(255,255,255)'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><span style="margin:0px; font-weight:400; font-size:14.6667px; font-family:Calibri,Helvetica,sans-serif; text-align:start; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:11pt"><b><b style='background-color:rgb(255,255,255); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt'><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont; font-size:10pt; line-height:normal">WORLD
 UNITED | A fully customisable global event | Re-engage &amp; attract members | Turbocharge your relaunch |</span><span style='margin:0px; font-family:"Segoe UI",sans-serif,serif,EmojiFont; font-size:12px'><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont; font-size:10pt; line-height:normal"> </span></span></span></b></b></span></span></span></b></span></b>
</div>
<div style="font-family:Arial,Helvetica,sans-serif; color:rgb(33,33,33); margin:0cm 0cm 0.0001pt; line-height:normal">
<b style=""><span style='font-family:"Arial Black",Arial,sans-serif; font-size:8pt; color:rgb(23,78,134); border:1pt none windowtext; padding:0cm; background:white'><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px; background-color:rgb(255,255,255)'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><span style="margin:0px; font-weight:400; font-size:14.6667px; font-family:Calibri,Helvetica,sans-serif; text-align:start; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:11pt"><b><b style='background-color:rgb(255,255,255); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt'><u style='font-family:"Segoe UI",sans-serif; font-size:12px'><span style="margin:0px; font-size:10pt; line-height:normal; color:rgb(104,136,201)"><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt; line-height:17px'><u style='font-family:"Segoe UI",sans-serif; font-size:12px'><span style="margin:0px; font-size:10pt; line-height:normal; color:rgb(104,136,201)"><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont; font-size:10pt; color:rgb(81,167,249)"><a href="http://www.lesmills.com.au/united" target="_blank" rel="noreferrer" title="http://www.lesmills.com.au/united" style="margin:0px">www.lesmills.com.au/united</a><a href="http://www.lesmills.com.au/united" target="_blank" rel="noreferrer" title="http://www.lesmills.com.au/united"></a></span></span></u></span></b></span></u></span></b><br>
</b></span></span></span></b></span></b>
</div>
<div style="font-family:Arial,Helvetica,sans-serif; color:rgb(33,33,33); margin:0cm 0cm 0.0001pt; line-height:normal">
<b style=""><span style='font-family:"Arial Black",Arial,sans-serif; font-size:8pt; color:rgb(23,78,134); border:1pt none windowtext; padding:0cm; background:white'><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px; background-color:rgb(255,255,255)'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><span style="margin:0px; font-weight:400; font-size:14.6667px; font-family:Calibri,Helvetica,sans-serif; text-align:start; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:11pt"><b><b style='background-color:rgb(255,255,255); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt'><u style='font-family:"Segoe UI",sans-serif; font-size:12px'><span style="margin:0px; font-size:10pt; line-height:normal; color:rgb(104,136,201)"><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt; line-height:17px'><u style='font-family:"Segoe UI",sans-serif; font-size:12px'><span style="margin:0px; font-size:10pt; line-height:normal; color:rgb(104,136,201)"><br>
</span></u></span></b></span></u></span></b></b></span></span></span></b></span></b>
</div>
</font></div>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
<img class="EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3NTQ5NzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.RKIvag6faJCeMKuAByMfpzd9k5iG5CaRaKTVM3xpfCM"><br>
</div>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
<font style="color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:15px"><span style="font-size:10pt"><br>
</span><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'></span></font>
</div>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
<b style='font-size:12pt; font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'><span style='font-size:8pt; line-height:normal; font-family:"Century Gothic",sans-serif; color:rgb(117,123,128); background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial'>The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments.</span></b>
</div>
</div>
<font color="#000000"><span style='font-family:"Century Gothic",sans-serif; font-size:8pt; font-size:8pt'></span></font>
</div>
<div class="MsoNormal" style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt; margin-top:0px; margin-bottom:0px'>
<b style=""><span style='font-size:8pt; line-height:normal; font-family:"Century Gothic",sans-serif; color:rgb(117,123,128); background:rgb(255,255,255)'>BODYATTACK®</span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYBALANCE®, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYCOMBAT®, BODYJAM®, BODYPUMP®, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYSTEP®,</span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'> BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.</span></b>
</div>
<br>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt; margin-top:0px; margin-bottom:0px'>
</div>
</div>
</div>
</div>
</div>
<div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 12, 2021 3:24 PM<br>
<b>To:</b> Rockie Yeo &lt;[email-masked]&gt;<br>
<b>Cc:</b> Maylin Leong &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual Support - Virgin Active Holland Village (243701)
</div>
<div> </div>

<div>
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Rockie,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">I can see your Virtual iPad are still running App version 1.13.0, which is an old version of the Virtual App. Please upgrade to version 1.14.1 via the App store as there were some improvements
 made to the random feature in this release.  </div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">​<br style="box-sizing:border-box">
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Please also note, there is currently no functionality within the App to prevent a class repeating week to week, although for a class to repeat 3 weeks in a row would be very rare. The development
 team are working through options for this feature at the moment, as it has been requested before.</div>
<div style="box-sizing:border-box; word-break:break-word">
<br style="box-sizing:border-box">
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">I hope an upgrade to App version 1.14.1 will improve the experience for your members.</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">
<br style="box-sizing:border-box">
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">I'll leave this ticket open for another 48 hours in case you require further support.</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">
<br style="box-sizing:border-box">
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Kind regards,</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Olesia</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Customer Services<br>
Les Mills Virtual App</div>
<div dir="ltr">
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4517" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4517</a>
</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Tue, 11 May at 12:15 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Rockie,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Just to update you that the Playback history option has been disabled as of now so customers are unable to check the history of classes which they have played.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">If you could please confirm the virtual username for the club ​so that we could check our backend reports.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">​</div>
<div dir="ltr">Best Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4517" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4517</a> </div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Mon, 10 May at 9:45 PM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Rockie,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for raising this.</div>
<div>
<br>
</div>
<div dir="ltr">When playing scheduled classes the algorithm picks blind one of the releases within each program without any reference to what was selected before, so there is a chance that the same release will repeat, or play 3 times in a row, due to there
 only being 8 to choose from.  At the moment the workaround is to specify a release when you are scheduling the class and  App version 1.13 and above includes playback history so you can see which releases have played, so please ensure that the club has updated
 the Virtual App to the latest version which is 1.14.1.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">There is currently no functionality within the App to prevent a class from repeating week to week, although for a class to repeat 3 weeks in a row would be very rare. The development team is working through options for this feature at the moment,
 as has been requested before.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​I hope this information is helpful.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​I will leave this ticket open for another 48 hours if you need assistance with anything else.</div>
<div dir="ltr">​</div>
<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4517" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4517</a> </div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div>
<br>
</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Mon, 10 May at 5:26 PM <span class="x_separator">
, Rockie Yeo &lt;[email-masked]&gt; wrote:
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="font-family:Arial,Helvetica,sans-serif">Hi team,</span> </div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="font-family:Arial,Helvetica,sans-serif">Good day! need your help on below question from our key account in Singapore.</span>
</div>
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:12pt; background-color:rgb(255,255,255); display:inline!important"><b>Three consecutive days that Virtual RPM is running on the same program. Even back-to-back classes are on
 the same program (Virtual RPM) </b>when they select <b>RANDOM</b> releases. </span><br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:12pt; background-color:rgb(255,255,255); display:inline!important"><br>
</span>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(50,49,48); font-family:Arial,Helvetica,sans-serif; font-size:12pt; background-color:rgb(255,255,255); display:inline!important">May I know what caused the issue and solution? Thank you!</span>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style='color:rgb(50,49,48); font-family:"Century Gothic",sans-serif; font-size:14.6667px; background-color:rgb(255,255,255); display:inline!important'><br>
</span>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style='color:rgb(50,49,48); font-family:"Century Gothic",sans-serif; font-size:14.6667px; background-color:rgb(255,255,255); display:inline!important'><br>
</span>
</div>
<div id="x_Signature">
<div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div id="x_divtagdefaultwrapper" dir="ltr" style="">
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt; margin-top:0px; margin-bottom:0px'>
</div>
<div id="x_x_Signature" style="">
<div id="x_x_divtagdefaultwrapper" dir="ltr" style="">
<div style="color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:15px">
<font><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'>Best Regards,</span></font>
</div>
<font color="#000000"><span style="font-family:Helvetica,sans-serif; font-size:12pt; font-size:12pt"></span></font><font style="color:rgb(0,0,0)"><span style="font-size:10pt; font-size:10pt"></span></font><font color="#000000"><span style="font-family:Helvetica,sans-serif; font-size:12pt; font-size:12pt"></span><span style="font-family:Arial,Helvetica,sans-serif"></span><span style='font-family:"Century Gothic",sans-serif; font-size:9pt; font-size:9pt'></span></font>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'>
<font style=""><font color="#212121" style="font-size:12pt"><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'><b>Rockie Yeo</b></span></font><font color="#212121" style=""><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'>
 | </span><span style='font-family:"Century Gothic",sans-serif; font-size:9pt'>Launch Coach (South East Asia)</span></font><font color="#212121" style="font-size:12pt"><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'> </span></font></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>Les
 Mills Asia Pacific - Malaysia | [email-masked]</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>Unit
 8.02, </span><span style="color:rgb(33,33,33); font-family:Helvetica,sans-serif; font-size:13.3333px"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>Level 8, </span></span></span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>Wisma
 E&amp;C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>tel
</span><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>+6 03 2720 8604</span></span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'> |
 ext 204 | fax +6 03 2726 2947 </span></font> </div>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
<font style="color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:15px"><span style="font-size:10pt"><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'>mobile +6 019 754 1319</span><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'>
 | </span><span style="font-family:Helvetica,sans-serif"><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'><a href="http://www.lesmills.com.au" class="x_OWAAutoLink" rel="noreferrer">www.lesmills.com.au</a></span></span></span></font>
</div>
<div style=""><font style="">
<div style="font-family:Arial,Helvetica,sans-serif; color:rgb(33,33,33); margin:0cm 0cm 0.0001pt; line-height:normal">
<br>
</div>
<div style="font-family:Arial,Helvetica,sans-serif; color:rgb(33,33,33); margin:0cm 0cm 0.0001pt; line-height:normal">
<b style=""><span style='font-family:"Arial Black",Arial,sans-serif; font-size:8pt; color:rgb(23,78,134); border:1pt none windowtext; padding:0cm; background:white'><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px; background-color:rgb(255,255,255)'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><span style="margin:0px; font-weight:400; font-size:14.6667px; font-family:Calibri,Helvetica,sans-serif; text-align:start; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:11pt"><b><b style='background-color:rgb(255,255,255); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt'><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont; font-size:10pt; line-height:normal">WORLD
 UNITED | A fully customisable global event | Re-engage &amp; attract members | Turbocharge your relaunch |</span><span style='margin:0px; font-family:"Segoe UI",sans-serif,serif,EmojiFont; font-size:12px'><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont; font-size:10pt; line-height:normal"> </span></span></span></b></b></span></span></span></b></span></b>
</div>
<div style="font-family:Arial,Helvetica,sans-serif; color:rgb(33,33,33); margin:0cm 0cm 0.0001pt; line-height:normal">
<b style=""><span style='font-family:"Arial Black",Arial,sans-serif; font-size:8pt; color:rgb(23,78,134); border:1pt none windowtext; padding:0cm; background:white'><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px; background-color:rgb(255,255,255)'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><span style="margin:0px; font-weight:400; font-size:14.6667px; font-family:Calibri,Helvetica,sans-serif; text-align:start; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:11pt"><b><b style='background-color:rgb(255,255,255); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt'><u style='font-family:"Segoe UI",sans-serif; font-size:12px'><span style="margin:0px; font-size:10pt; line-height:normal; color:rgb(104,136,201)"><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt; line-height:17px'><u style='font-family:"Segoe UI",sans-serif; font-size:12px'><span style="margin:0px; font-size:10pt; line-height:normal; color:rgb(104,136,201)"><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont; font-size:10pt; color:rgb(81,167,249)"><a href="http://www.lesmills.com.au/united" target="_blank" rel="noreferrer" title="http://www.lesmills.com.au/united" style="margin:0px">www.lesmills.com.au/united</a><a href="http://www.lesmills.com.au/united" target="_blank" rel="noreferrer" title="http://www.lesmills.com.au/united"></a></span></span></u></span></b></span></u></span></b><br>
</b></span></span></span></b></span></b>
</div>
<div style="font-family:Arial,Helvetica,sans-serif; color:rgb(33,33,33); margin:0cm 0cm 0.0001pt; line-height:normal">
<b style=""><span style='font-family:"Arial Black",Arial,sans-serif; font-size:8pt; color:rgb(23,78,134); border:1pt none windowtext; padding:0cm; background:white'><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px; background-color:rgb(255,255,255)'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><span style="margin:0px; font-weight:400; font-size:14.6667px; font-family:Calibri,Helvetica,sans-serif; text-align:start; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:11pt"><b><b style='background-color:rgb(255,255,255); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt'><u style='font-family:"Segoe UI",sans-serif; font-size:12px'><span style="margin:0px; font-size:10pt; line-height:normal; color:rgb(104,136,201)"><b style='color:rgb(0,0,0); font-family:"Segoe UI","Segoe UI Web",Arial,Verdana,sans-serif,serif,EmojiFont; font-size:12px'><span style='margin:0px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-size:10.5pt; line-height:17px'><u style='font-family:"Segoe UI",sans-serif; font-size:12px'><span style="margin:0px; font-size:10pt; line-height:normal; color:rgb(104,136,201)"><br>
</span></u></span></b></span></u></span></b></b></span></span></span></b></span></b>
</div>
</font></div>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
<img class="x_EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTIwODA3MzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XD4_-ebrLbZpcReKj7vWgL6TiHtLN6Sbk1mRG13ShTs"><br>
</div>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
<font style="color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:15px"><span style="font-size:10pt"><br>
</span><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'></span></font>
</div>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
<b style='font-size:12pt; font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'><span style='font-size:8pt; line-height:normal; font-family:"Century Gothic",sans-serif; color:rgb(117,123,128); background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial'>The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments.</span></b>
</div>
</div>
<font color="#000000"><span style='font-family:"Century Gothic",sans-serif; font-size:8pt; font-size:8pt'></span></font>
</div>
<div class="x_MsoNormal" style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt; margin-top:0px; margin-bottom:0px'>
<b style=""><span style='font-size:8pt; line-height:normal; font-family:"Century Gothic",sans-serif; color:rgb(117,123,128); background:rgb(255,255,255)'>BODYATTACK®</span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYBALANCE®, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYCOMBAT®, BODYJAM®, BODYPUMP®, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYSTEP®,</span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'> BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.</span></b>
</div>
<br>
<div style='color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt; margin-top:0px; margin-bottom:0px'>
</div>
</div>
</div>
</div>
</div>
</span>
</blockquote>
</div>
</div>
</span>
</blockquote>
</div>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4517