Subject: Trainer Candidate - Ashish Gupta
From: Ashish Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 04:00:25 -0400

| | Tech Support Test

Name | Ashish Gupta
E-mail | [email-masked]
Phone Number | (0) 9368221056
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services Ltd. | IT Analyst | Currently Working |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 90 Days

Please briefly describe your work experience specifically in training?

Team lead of 40+ associates.
Main duty to train them upto industry standard to work in production environment.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | To train a fresher remotely while working from home.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer service is that, we provide the solution to the customer only on requirement basis.
But great customer service, we provide service not only on requirement basis but provide additional support within scope to make them satisfy.

What according to you makes you a good candidate for this position?

A candidate who know how to build a professional and comfortable environment among customer and associates and who is able to create a healthy work environment.
A candidate who is easily approachable to all level.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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