Subject: Trainer Candidate - PRIYANKA DOGRA
From: PRIYANKA DOGRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 03:35:07 -0400

| | Tech Support Test

Name | PRIYANKA DOGRA
E-mail | [email-masked]
Phone Number | (83768) 88605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smc insurance brokers | Executive | 3 years | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days of notice period

Please briefly describe your work experience specifically in training?

I work in smc insurance brokers in operation department and a trainer as well.
I give portal and product training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I have faced some challenges in first lockdown when we have to work from home. It was my first experience in working from home where I have faced many challenges but at the same time I could learn lots of things. I could able to improve my skill during the pandemic.
It is quite difficult to manage the team when we work from home as we can see each other but I believe this is the time where we can prove ourselves with our good work.
If I talk about training part, I use to give physical training at our office and work station but during the lockdown I have learnt to give live sessions and offline training as well.
The most difficult situation in my life was when I was new to this corporate life and my first company and didn't know anything about work and there was a time I I got lots of work at a same time and I got little pressured and demotivated.
But as the time passage I overcame from that by practicing and leaning new things and eventually and later became the best employee in smc.
It was a very knowledgeable journey for me and I still keep on learning new things.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The only difference between good and great customer service is that in good customer services we resolve our customers issues on time but I'm great customer services there is always a pro active approach to that the same customer come back to us to avail other services also.

What according to you makes you a good candidate for this position?

Self-motivation
Confidence
I'm a good leaner
Enthusiastic
Having pro active approach
I welcome all challenges that come across my path

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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