Subject: Trainer Candidate - Vishal Rajwal
From: Vishal Rajwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 03:06:22 -0400

| | Tech Support Test

Name | Vishal Rajwal
E-mail | [email-masked]
Phone Number | (+91) 9561709178
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WhiteHat Jt | Sales Manager | 15/04/2021 | 44000
Previous Employer 1 | Flipkart | Operation Team Leader | 1/09/2019 | 22000
Previous Employer 2 | Jaguar Land Rover | Sales Executive | 31/07/2018 | 15000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Available to join in 15 Days or less
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base. Drove business development through proactive networking and relationship-building strengths. Accomplished sales goals and boosted revenue through product knowledge and customer relationship management. Recognized for increasing sales revenue by 15% in the first 30 days.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managed a team of 30 people to deliver monthly business targets. Increased hub’s productivity to 80% and accelerated hub's metrics. Mentored and guided employees to ensure they were well equipped with process knowledge and could perform assigned tasks. Co-ordinated and monitored all operational responsibilities including financial performance, team management, and city logistics to get the maximum output and customer satisfaction
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service helps a customer and great customer service helps the company as well as the customer.
What according to you makes you a good candidate for this position? | I can be very much effective while speaking with people and could win them over by just talking.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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