Subject: Trainer Candidate - shikha sharma
From: shikha sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 02:43:00 -0400

| | Tech Support Test

Name | shikha sharma
E-mail | [email-masked]
Phone Number | (91) 8800880208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior Trainer | present | 31000
Previous Employer 1 | Tech Mahindra | Process Trainer | 10 Dec 2020 | 29700
Previous Employer 2 | Sbi CPSL | sales trainer | 24 Oct 2019 | 21600

If Selected, how much time do you need to join? | June 2021

Please briefly describe your work experience specifically in training?

Total 5 years

in training 4 years

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | difficult situation in pendamic to track the associate as they're active or not and so i asked the management to update the same on LMS tools for the day wise module if associates are spending 8 hours on that then only they will be marked present or not and assessments assigned on lms to guage the efficacy

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service when we're just sharing the resolution with the customer and he is satisfied with it.

for great customer service when we're going and extra mile for the customer and providing alternate solutions for their issue or complaint

What according to you makes you a good candidate for this position?

Facilitaion skills

Relevant experience

Handled different BPO processes

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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