Subject: Trainer Candidate - Daniel Yourey
From: Daniel Yourey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 02:05:22 -0400

| | Tech Support Test

Name | Daniel Yourey
E-mail | [email-masked]
Phone Number | (91) 6385116059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Tamil Nadu India

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Medrona Billing Services | TL | | 48000
Previous Employer 1 | India Healthcare Services | Senior AR analyst | | 36500
Previous Employer 2 | Omega Healthcare | QA | | 39500

If Selected, how much time do you need to join? | NA
Please briefly describe your work experience specifically in training? | Handling my team and giving training for new joinies.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It was when many of our processes was leaving and was taken over by our competitors company. We worked night and day to retain the process. And finally we got back all the process along with new projects.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is just service, where as great is satisfaction.
What according to you makes you a good candidate for this position? | My experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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