Subject: Trainer Candidate - Sneha Sharma
From: Sneha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 01:17:35 -0400

| | Tech Support Test

Name | Sneha Sharma
E-mail | [email-masked]
Phone Number | (99536) 41372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

If Selected, how much time do you need to join? | within 30 days (negotiable)
Please briefly describe your work experience specifically in training? | Expertise in setting training domain. Designed structure, SOP & module for training domain.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Facilitating training while doing WFH & Utilizing virtual platform to train the employees as it was not a classroom training. Introduced training via video and engaging game activities to improve interaction & to gain the process knowledge through interactive session.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service often centers on delivering or slightly exceeding what customers expect from an organization and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations. you are not only keeping customers satisfied  but you are also keeping them loyal with us. Repeated customer is an example of great customer service.
What according to you makes you a good candidate for this position? | Facilitation Skills, People Management, Time management. In-depth knowledge of domain, Ability to Assess Training Needs. Problem solving skills, Creative thinking, Decision maker, Planning and project management skills. Leadership and management skills. Expertise with quality , training standards and processes.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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