Subject: Trainer Candidate - HIMANSHU SHARMA
From: HIMANSHU SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 21:55:40 -0400

| | Tech Support Test

Name | HIMANSHU SHARMA
E-mail | [email-masked]
Phone Number | (91) 9999011251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MEHRAULI  in  South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI SECURITIES | BRANCH MANAGER | 10/02/2018 | 45000
Previous Employer 1 | YES BANK | CORPORATE RELATIONSHIP MANAGER | 04/10/2016 | 36000
Previous Employer 2 | INDUSIND BANK | SERVICE DELIVERY MANAGER | 29/12/2014 | 33000

If Selected, how much time do you need to join? | IMMEDIATE

Please briefly describe your work experience specifically in training?

TRAINING THE TEAM FOR CERTIFICATION IN AMFI & SELLING MUTUAL FUNDS IN ICICI . I HAD 8 RM IN MY TEAM .
YES BANK TEAM HAD 12 RO IN MY TEAM TRAINING THEM FOR CROSS SELL OF LI, GI, LOANS & CREDIT CARDS  , CASA

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

TEAM HANDLING INVOLVES VARIOUS CHALLENGES TO INCREASE PRODUCTIVITY. IN BRANCH BANKING LOBBY MANAGEMENT FOR CUSTOMERS  IN INDUSIND BANK EVEN AT INDIVIDUAL PROFILE.
YES BANK TEAM TRAINING FOR CROSS SELL IN  CORPORATES
ICICI TEAM FOR OPEN MARKET SALES

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

CUSTOMER HAS TO BE SATISFIED AND  THE CROSS SELL OPPORTUNITY FROM CUSTOMER IS THERE FROM CUSTOMER SERVICE THEN ITS GREAT CUSTOMER SERVICE .
GOOD CUSTOMER SERVICE IS PROVIDING TIMELY RESPONSE TO CUSTOMER QUERY.

What according to you makes you a good candidate for this position? | SOFT SKILLS , EXPERIENCE , TEAM BUILDING , CRO SELL
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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