Subject: Tech Support Candidate - Avninder singh Avninder
From: Avninder singh Avninder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 15:05:02 -0400

| | Tech Support Test

Name | Avninder singh Avninder
E-mail | [email-masked]
Phone Number | (+91) 9999025323
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajouri garden west delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Back office executive | November 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check network connectivity.
If network is good then i will check is there any necessary update required in system like windows update or any antivirus protection update.
Or
I can check firewall security, if user is authorised to access website or not.
Or i can just reboot system once for get update
In the last i will go to device manager and check wifi drive is enable or not and i can install the updated version oh drive.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Click on Bluetooth
Enable Bluetooth
Click on speaker’s Bluetooth button
Pair the device with mobile

What according to you makes you a good candidate for customer service or technical support job?

I’m a good listener before i talk.
I have patience and clam nature to handle customer.
Ability to satisfy the customer requirements.
Giving quality work.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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