Subject: Tech Support Candidate - Gaurav Porwal
From: Gaurav Porwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 12:10:59 -0400

| | Tech Support Test

Name | Gaurav Porwal
E-mail | [email-masked]
Phone Number | (91) 8826538497
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector -75 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JKM Global LLP | Level 2 tech | NA | 40000
Previous Employer 1 | Marvello info Pvt Ltd | Process Associate | 30 Aug 2020 | 42000
Previous Employer 2 | DRPL | Sr. Tech | March 2019 | 37000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends on that error which appear , First will make sure internet is working properly or not. Then will check the website address typed correctly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn Bluetooth on both devices.
2. Select the appropriate device
3.Start pairing

What according to you makes you a good candidate for customer service or technical support job? | Work smartly is the basic concept to get good customer review.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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