Subject: Trainer Candidate - Ravnee Kaur
From: Ravnee Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 12:05:32 -0400

| | Tech Support Test

Name | Ravnee Kaur
E-mail | [email-masked]
Phone Number | (+91) 9717724741
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bptp limited | Customer care Manager | Feb 2020 | 50666
Previous Employer 1 | Amazon | Brm- sales | July 2017 |
Previous Employer 2 | Snapdeal.com | Accounts manager- sales | June2019 |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Handled a team of 15-20 people for customer service, taking care of complete projects, process training and ensuring smooth process run on the floor. Specialisation in escalated matters
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Sometimes people stay in denial to changes in process and disagree to accept certain changes during training sessions.
To deal with the same I then do some brainstorming, tell them the benefits and reasons for bringing those changes. Acknowledge their points but not always agree.
And bring their focus to what they will and the company plans  to gain with these changes.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is delivering what the customer/ client was expecting. However, a great customer experience comes when we deliver beyond expectations and give them an experience they never thought. Which could be a smooth transaction, time management, in person dealing experience as well as the service/ product  delivered in terms of expected

What according to you makes you a good candidate for this position?

My skill set is exactly what this profile needs.
My team management, communication and maturity will give the company what they expect

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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