Subject: Trainer Candidate - MOHD GULFAM
From: MOHD GULFAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 11:56:22 -0400

| | Tech Support Test

Name | MOHD GULFAM
E-mail | [email-masked]
Phone Number | (+91) 9639286074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly U P

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent e services | Trainer | 4 May 2021 | 9800
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I have worked as product and process trainer have total experience of more than 2 years whereas overall experience in bpo sector is more than 3 years.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is meeting expectations- but excellent customer service means exceeding them.
In Good customer service you are keeping your customer happy where in great service you are keeping them loyal as well.
Good means desirable great means better than good as in very Good.

What according to you makes you a good candidate for this position? | Honestly possesses the skills which requires the position a confident guy with very sincere approach towards the work, punctuality and patience are the key.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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