Subject: Trainer Candidate - Karan mahajan
From: Karan mahajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 11:52:09 -0400

| | Tech Support Test

Name | Karan mahajan
E-mail | [email-masked]
Phone Number | (110014) 8800586955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axis bank | Assistant manager | 3 months notice period | 30000
Previous Employer 1 | Ienergizer | Senior customer care executive | 15th october 2020 | 25000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 months
Please briefly describe your work experience specifically in training? | My work is completely related to sales and as well as i also have great command over written and verbal english........
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There is no difficult situation i believe in managing a team.....i always had leadership skills from the starting and find it the passion always to lead a team into my guidance and to lead to a position where it should strive only for excellence.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just serving customer needs but the great one is something where you get out of the box to deliver something extraodinary or lead customer to believe pf trusting a brand or that service that we are providing.

What according to you makes you a good candidate for this position?

According to me,my communication skills,convincing skills and i have seen both post sales experience and before sales and after sales experience as well.

Apart from that,when given a leadership of anything,i believe i am always at my peak of delivering the best than the expectations.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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