Subject: Tech Support Candidate - Beauty Raj
From: Beauty Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 11:39:23 -0400

| | Tech Support Test

Name | Beauty Raj
E-mail | [email-masked]
Phone Number | (091) 7070608842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Utl | R&D | | 20000
Previous Employer 1 | Electrower technology | R&D | | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will look for the error number (if any otherwise error message), then using the error number of error message I will determine what is the possible cause for that error. Further, I will readdress the issue by troubleshooting the corresponding issue and will refresh the website URL to check whether the problem is resolved yet or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on both the device, search the device name in your mobile
Click on the device name in your mobile and then connect to that device.

What according to you makes you a good candidate for customer service or technical support job? | For technical support job we have deep knowledge in particular technical area.you have to handle customer patiently. You have to make customer understandable clear about her/his queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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