Subject: New Reply Received - LM virtual timetable
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 14:52:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  LM virtual timetable  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thank you for your reply.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">You are right that the club hasn’t held classes since January because of the lockdownsituation here since December 15<sup>th</sup>. I hope your colleagues can find and solve the problem
 for this club.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Have a nice evening.</span></div>
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<span lang="EN-US">Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="_x0000_i1043" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2ODczOTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.JWJwmI_dHPV6dOfL26eYg5_Pl0N40uLcHDXT9_FkIeg"></span></a><span lang="EN-US"><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1042" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2ODczOTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rQ-UGs6RBr_WoNQaL22VpoVdZt4cW6lOI5OiPvSfE58"></span></a><span lang="EN-US"> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1041" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2ODczOTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9C03cn_uzJ-UN1uyWLJ3nI4kNv1uL3YbKqZNQUKxoHA"></span></a><span lang="EN-US"> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1040" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2ODczOTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.kvV4IVevNaqfnpFtZXcoouebNF8KkWjNcN-GeqJsUEk"></span></a><span lang="EN-US"><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a><span lang="EN-US"><br>
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</span><img width="227" height="25" style="width:2.3645in;height:.2604in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2ODczOTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.o7uTAhR7VGMb__3wM0L57E95VMWVH2iQNV7UywChKYA"><span lang="EN-US"><br>
</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2ODc0MDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.gY08ko6AEBl589UClxTE0nLFC9WG2SLKe3rEQn-67pA"></span></a><span lang="EN-US"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> maandag 17 mei 2021 16:31<br>
<b>Aan:</b> Pierre Tromp &lt;[email-masked]&gt;<br>
<b>CC:</b> Pierre Tromp &lt;[email-masked]&gt;; [email-masked]<br>
<b>Onderwerp:</b> Re: LM virtual timetable</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Pierre,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>It looks like the Club hasn't held classes since January 13, 2021. I checked the Scheduler and as of Feb 4, 2021, there are no classes Scheduled in both studios. I'm going to ask
 our Level 2 Team about this and I get back to you as soon as possible with an answer. According to my investigations, there is nothing that could remove classes from the Scheduler.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4556" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4556</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 18 May at 2:04 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span class="emailstyle19"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Pierre</span></span></div>
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<span class="emailstyle19"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I am well thanks and hope you are too.  That’s amazing that’s things are stepping in the right direction, Group Fitness opened again today in the UK
 which is a big milestone and I was lucky enough to get out this morning and do LES MILLS Core with some of the team.</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span class="emailstyle19"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I have copied in support who will need to help you with this, in future if you can go to this email first, they will quickly respond as I am working
 in other areas.</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span class="emailstyle19"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Nate Garven</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills International</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <strong><span style='font-family:"Arial",sans-serif;font-weight:normal'>+44 7711 907703</span></strong>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:
</span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Monday, 17 May 2021 at 09:57<br>
<b>To: </b>Nate Garven &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>LM virtual timetable</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>We are excited this week that the clubs will open again on Wednesday!</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>One club contacted us about their schedule of the virtual LM classes.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>After February 8<sup>th</sup> the schedule is completely empty and they are wondering why this is the situation.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>All classes are booked without enddate. It will take a lot of time to reschedule this again.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>The clubdetails are clubname: 12Bfit with username
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Do you know why this is or how to help them?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2NzI3MzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XakS6GFXAxYHdaMYKq3LIzsWFgOnv5nbCh41jCiKmZw"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2NzI3MzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.D--CnIR1TuI9F8yliOO0Hwxy3xkV1LZRgyJlx29T99s"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> 
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2NzI3MzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.sqYC8eVSeQdL07vJY2EQZtsmrA9nia-JbCDvRRd1Eao"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> 
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2NzI3MzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.sxvGHP0hpStIMh9eR9CYJWUlTmhrJ1rQV66FHWXobw0"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img width="227" height="25" style="width:2.3645in;height:.2604in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2NzI3MzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.b1_09ZMfn9g_PhdUx1C3HQlPvpgIIGmG3UAgRINq3V4"></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI2NzI3MzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.dtftC98tAWNLO-1Zfl_-pql1OLxUVw96E14AoOP5y4g"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4556:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4556