Subject: Trainer Candidate - Divya Pandey
From: Divya Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 10:25:20 -0400

| | Tech Support Test

Name | Divya Pandey
E-mail | [email-masked]
Phone Number | (91) 7985208629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram, Niti khand 1

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mawai Infotech linited | HR Project & client manager | NA | 41300
Previous Employer 1 | Extramarks Education india pvt Ltd | BDE | April 21 | 33333
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 months (nego.)

Please briefly describe your work experience specifically in training?

Currently HR lead in company.
SPOC to all company support client .
Developed inhouse support portal moving forward company to digitalization during pandemic.
Handling team of 3

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Maintaining the relation between employee and management during tough times as HR and building there trust in me while ensuring that management expectations are met.
Building client trust and managing roles senior levels roles under CEO guidance and not disappointing in them.
Successfully managing both simultaneously.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Services given to customer can be good or great both but ensuring that customers are having trust in your work and you can make them believe or convert there queries to solutions along with ups and downs based on situations but not losing calm.

What according to you makes you a good candidate for this position?

I believe a good candidate for this profile will be some one who can help up with everyone and communicate things clearly in simple yet to complex meanings.

Raiting myself 4 in proficiency as there is always a spoke of improvement.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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