Subject: Trainer Candidate - Amandeep Singh
From: Amandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 09:31:37 -0400

| | Tech Support Test

Name | Amandeep Singh
E-mail | [email-masked]
Phone Number | (886) 0771000
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Quality Assurance | 08/06/2020 | 18000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediate Joiner

Please briefly describe your work experience specifically in training?

Myself Amandeep singh and i started my carrier in BPO sector and worked as Quality Analyst for three years.

My overall Experince is good and apart of training that to guide the agents towards to the process and rules of company

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It have a Good Experince To manage a team and as i working with team and team handling is a good challenge to set up for the process requirement.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that where customer come and tell his problem and agent give the correct information and customer get happy

Great Customer service is that where customer come abd tell his problem and agent on time solve his problem.

What according to you makes you a good candidate for this position? | I have a good Experince and i can be a good candidate for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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