Subject: Tech Support Candidate - Shahroz Faruquee
From: Shahroz Faruquee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 09:05:09 -0400

| | Tech Support Test

Name | Shahroz Faruquee
E-mail | [email-masked]
Phone Number | (+91) 8569850166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | F287, Shaheen bagh, New Delhi, 110025
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aegis | Executive | 02/03/2021 | 12000
Previous Employer 2 | AP Associate | Design Engineer | 01/12/2019 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Main Basic things is.
1-: Check the web address
2-: Delete your cookies
4-:  Change your proxy settings if working out of office.
3-: Restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker and make it to pairing mode then turn on mobile Bluetooth and search for the available devise and then connect to the speaker found in availability.
What according to you makes you a good candidate for customer service or technical support job? | I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job. I am committed to learning any new skills on my own to succeed in this role. For example, for my previous job, I educated myself on how to use Adobe Photoshop in my free time. This allowed me to incorporate graphic design into my marketing role which cut down on expenses for the company. I know that you are seeking a self-motivated individual for this job, and I am that candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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