Subject: Trainer Candidate - Dinesh Khosla
From: Dinesh Khosla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 07:31:42 -0400

| | Tech Support Test

Name | Dinesh Khosla
E-mail | [email-masked]
Phone Number | (+91) 8587020226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Nlb Services | Team Manager | 03 March 2021 | 72488
Previous Employer 2 | Rtechnologies | Operations Manager | 27 June 2019 | 61200

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Always planning and conducting sessions with teams and individuals in order to enhance their performance in every aspect and encouraging everyone to deliver the best potential toward work.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I don't consider any situation to be difficult, However i have faced many challenging situations one of them is when we have to train someone from a complete different background and make them learn and understand our process at a quick pace.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In Short Good customer services is when your customer is happy and satisfied with the services rendered to them.

Great customer services is in deed a similar thing but the most important difference is when your customer  starts recommending you to others that is great customer services.

What according to you makes you a good candidate for this position? | After working for several different organizations and in different domains i would bring a whole lot of good and great 8+ years experience along.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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