Subject: Trainer Candidate - Oscar Ellis
From: Oscar Ellis <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 07:06:33 -0400

| | Tech Support Test

Name | Oscar Ellis
E-mail | [email-masked]
Phone Number | (91) 9604714384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bajaj Finserv | Manager | Nov 2020 | 32000
Previous Employer 1 | Wns global services | Lead associate | Aug 2018 | 27000
Previous Employer 2 | Wns Global services | Associate | Mar 2014 | 12000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Product training
Cross training
Refresher training
Quality training
On job training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Had come across a situation where an elderly couple had no electricity or gas at their property also were dependent on life saving machine
Made sure help is out immediately and their appliances were up and running

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good
Get the items delivered to the customer but not call for a feedback.

Great
Check with the customer the review of a service or product offered also offer extra help if required

What according to you makes you a good candidate for this position?

I have the relevant experience and have been an outstanding resource with my previous organisations.
Also would be very great full to be a part of your organisation's growth

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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