Subject: Trainer Candidate - Ekta Anand
From: Ekta Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 06:29:30 -0400

| | Tech Support Test

Name | Ekta Anand
E-mail | [email-masked]
Phone Number | (+91) 7042235948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector-73 , noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Indiamart Intermesh Ltd | Relationship Manager | 10th Feb 2021 | 36400
Previous Employer 2 | Snapdeal | Executive | 2nd June 2015 | 17500

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

I have 6 yrs of experience in client servicing where i used to handle team of 5-6 people and basically work was to take care of companies paid client which comes all under client service .
apart from this used to give training to new joiners related to process and products

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Not so much but yes when multiple questions comes from different people at a same time , in that situation to manage the crowd questions as per their satisfaction level
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to keep your customer satisfied where as great customer service is not to keep your customer satisfied but also to be loyal . Great customer service is to achieve an extra miles. in good customer service we need to be active but in great customer service it needs to be proactive . In good customer service it tries to meet expectation whereas in great customer service it exceeds the expectation
What according to you makes you a good candidate for this position? | My skill set makes me perfect match for the job requirements. In particular, my 6 yrs of experience in sales and service as well as managerial experience make me an ideal candidate for the position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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