Subject: English Language Test - Niti Dubey
From: Niti Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:47:28 -0400

| | Foreign Language Screening Test

Name | Niti Dubey    /  (+91) 7838549106    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for writing us.

I understand your concern regarding the delivery of the product "XXX". Please accept my sincere apologies for the inconvenience caused.

Please be informed that the order has already been shipped.

I request you to please confirm if any attempt has been made by our style delivery agent, as it was mentioned there that "Address is Wrong/Incomplete".

If there is any dispute regarding order delivery you can inform us so that we can take action accordingly.

Awaiting your response to an expedited resolution.

Once we receive any revert regarding the same, you will receive an acknowledgment within XXX hours/days.

Your patience and understanding are appreciated.

Thank you for choosing us.

Our customer and partner safety is of utmost importance to us and we follow the highest safety standards while trying to deliver happiness to our customers.

Stay home, stay safe.

Regards,
Niti
"Everything You Need To Look Good"

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for writing us.

I understand you are concerned regarding the product "TV Cabinet" which seems to be damage.

Please accept my sincere apologies for the inconvenience caused.

To review the case, please help with the below-mentioned details:

(1) Complete product image "highlight with the damaged area".
(2) Invoice bill.

The required details should be JPEG-JPG formate.

Awaiting your response to an expedited resolution.

Once we receive any revert regarding the same, you will receive an acknowledgment within XXX hours/days.

Your patience and understanding are appreciated.

Thank you for choosing us.

Our customer and partner safety is of utmost importance to us and we follow the highest safety standards while trying to deliver happiness to our customers.

Stay home, stay safe.

Regards,
Homebox Team
"Everything You Need To Look Good"

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