Subject: Trainer Candidate - Kartik Sharma
From: Kartik Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:43:40 -0400

| | Tech Support Test

Name | Kartik Sharma
E-mail | [email-masked]
Phone Number | (91) 9953173645
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasundhara-GHAZIABAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IAPL Pvt.Ltd | Technical Trainee | 10 May 2021 | NA
Previous Employer 1 | Vedantu Innovations Pvt.Ltd | Business Development Training Manager | 13 March 2021 | 43,700/-
Previous Employer 2 | LRIPL Pvt.Ltd | Quality Engineer | 28 July 2018 | NA

If Selected, how much time do you need to join? | 10 Days

Please briefly describe your work experience specifically in training?

Supervise and manage the team of new joiners for the first month and fill the knowledge gaps regarding the product segment.Conduct refresher training whenever required by the team.
Communicate appropriate updates to users contacting the Service Desk.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Whenever a candidate/person is hired there is a possiblity that the particular candidate is from a different background or experienced from another segment apart from field sales or tele sales. Here comes the scenario when during their training for the first one/two weeks they can't be able to properly co-relate the job purpose and the key roles areas which they need to perform in the particular segments they are hired for on their first contact with the HR. So when they try to get themselves dissolved with the work environment they felt the task a never ending process which they can't be able to manage. Also it would be very good if they were crystal clear with the job description so that they can be able to deliver what the organization need and me being a sales trainer or a training manager can easily be able to motivate and organise a good skill set and develop their interest as per the requirement. For an example- if a person is from IT sales and he/she has only done the B2B sales which is a very different segment and after that if they were welcomed to join the organization as a B2C executive then it might be a cut throat situation for him/her to survive with this environment which may lead to the disinterest in the work which is assigned to him/her. This was the major a difficulty that was faced by me. As their disinterest in the job role leads them to not focus properly and it lays down a difficult situation to manage their inappropriate work and they go with the resignation that may lead to inefficient capablity of a manager to handle a team. So to overcome this situation it may be good to involve the trainers or the training managers to rectify or shortlist a good resume that may lead to a good process for the company benefits.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Companies that deliver good service normally focus on a consistent, customer-friendly approach. If a customer needs help finding a product, for instance, a good service rep asks questions and helps him find the right solution. Customer service is a critical business activity in companies that depend on consumers and businesses that buy goods and services. Offering good customer service helps with satisfaction and retention.
What according to you makes you a good candidate for this position? | Retention of the customers and revenue generation along with a good gesture with the stigma of selling and to understand what a organisation need in terms of product and humble approach is what I have in me so this makes me suitable for this position also I have a 14 months of experience in training the new joinees in B2C and B2B sales.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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