Subject: Tech Support Candidate - Parth Bhatt
From: Parth Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:43:46 -0400

| | Tech Support Test

Name | Parth Bhatt
E-mail | [email-masked]
Phone Number | (361002) 9913908470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamnagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
IBM Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JMK INFOSOFT PVT LTD | Application Support Engineer | | 13,799
Previous Employer 1 | JMK INFOSOFT PVT LTD | DEO | 31 Dec 2019 | 08,000
Previous Employer 2 | SGS INDIA PVT LTD | Surveyor | 3 March 2019 | 11,300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all check the internet connection is available or not in computer.
2. Check the internet speed.
3. Entered URL is valid or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth (led blink required in led bluetooth)
2. Turn on Bluetooth in mobile and click on Bluetooth device to connect then click on connect.
3. Now your Bluetooth device is connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

Currently i have working as a Technical Support Engineer at AIR FORCE STATION JAMNAGAR.
Solve the custumer issues on calls and also face to face.
Also works in tickets (Service Requests).

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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