Subject: Trainer Candidate - Saikat Gupta
From: Saikat Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:38:58 -0400

| | Tech Support Test

Name | Saikat Gupta
E-mail | [email-masked]
Phone Number | (99038) 62461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netscribes India Pvt Ltd | Market research associate | 16/4/2021 | Na
Previous Employer 1 | Teleperformance India Pvt Ltd | Cce | 16june 2020 | 27000
Previous Employer 2 | Matrix technologies | Cce | 1march 2019 | 22000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Trained several times and I'm very much comfortable in that.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Few of my trainees were not up to mark before the final nesting day. But coordinating along with some huge efforts, we were able to pull that off.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There are so many things to say about this point. But first thing which comes up in my head is a good customer service never ensures a repeat customer, but a great customer service can do so.
What according to you makes you a good candidate for this position? | Experience, communication ability, strong motivating skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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