Subject: Tech Support Candidate - Ambika prasad Sharma
From: Ambika prasad Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:17:43 -0400

| | Tech Support Test

Name | Ambika prasad Sharma
E-mail | [email-masked]
Phone Number | (91) 9764593190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Silvassa
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alok industry | Production supervisor | | 33072
Previous Employer 1 | Forbes technosys ltd | Technical support supervisor | 20-04-2018 | 27000
Previous Employer 2 | Vinod medical system pvt ltd | Production supervisor | 29-08-2019 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will be reset history so that issue will be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth device.
Then on Bluetooth in mobile and search the available device for connect then connect after found the Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Done each and every commitment on time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |