Subject: Trainer Candidate - PULKIT CHATURVEDI
From: PULKIT CHATURVEDI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:12:48 -0400

| | Tech Support Test

Name | PULKIT CHATURVEDI
E-mail | [email-masked]
Phone Number | (91) 8860276592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NOBROKERHOOD | Sr. KEY ACCOUNT MANAGER | 30 APRIL 2021 | 42219
Previous Employer 1 | TRAVEL TRIANGLE | ACCOUNT MANAGER | 22 JUNE 2020 | 29182
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | IMMIDIATE
Please briefly describe your work experience specifically in training? | 2.5+ Experience in E-com, Recently worked with a well funded & Fast paced organisation at mid senior level where i need to maintain hand in hand relation with internal and external stakeholders.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It was the time in march 2019 when i was working as an assistant TL for my Category manager at TRAVEL TRIANGLE, the team consists of a good amount of female telecallers who used to commute from eastern part of Delhi to GGN, as a manager i cant ask them to leave without having conversion but at the same time i need to take care of their individual protection at this very moment i asked them to segregate the leads with respect to quality, repetition of traveller, immediacy of package needed. this is how i  managed the business and the individual health.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | great customer service is the extra amount of quantum you deliver to bring back the delighted experience of the customer along with his WOM to other customers while good CUS. service is the delivery the the goods at the timely manner which as usual expected by the individual at the time of purchase.
What according to you makes you a good candidate for this position? | A profound and a sound knowledge in management and a handsome experience on CSAT part are couple of qualities which put a strong acumen of mine to this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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