Subject: Trainer Candidate - Smit Agarkar
From: Smit Agarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:11:21 -0400

| | Tech Support Test

Name | Smit Agarkar
E-mail | [email-masked]
Phone Number | (86696) 74040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Senior Process Associate | July 2016 | 12000
Previous Employer 1 | Amazon | Customer Service Associate | Dec 2020 | 18000
Previous Employer 2 | BTB marketing pvt ltd | Quality Anlyst | Jan 2020 | 24500

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | 2.5 years
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | To build good customer relationships you need to: greet customers and approach them in a way that is natural and fits the individual situation. show customers that you understand what their needs are. accept that some people won't want your products and concentrate on building relationships with those who do.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company branch.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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