Subject: Trainer Candidate - Indira UPADHYAY
From: Indira UPADHYAY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:08:48 -0400

| | Tech Support Test

Name | Indira UPADHYAY
E-mail | [email-masked]
Phone Number | (0) 8851277402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NANGLOI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sisl infotech Pvt Ltd | Nse | Present | 26842
Previous Employer 1 | Mtnl | Tse | Jan-2017 | 11080
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15-30 days
Please briefly describe your work experience specifically in training? | I trained new joined person for trouble shooting ana other routine activity.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Once my team mates  get a  call to create a connection without any template/details or any other formalities .
That was a field person who was from other organisations.

I denied that ..after a some time a higher position person call me and do pressure for same without giving any valid reason or urgency.

I write a mail to taking that zonal officer to inform this situation along with template which to be filled  and mention all the procedures so that information can be shre to concerned department and work can not be hold.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.

What according to you makes you a good candidate for this position?

I have six Sigma certification
I have quality of tema managing team handling and flexible with team work

On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |