Subject: Trainer Candidate - Satender Negi
From: Satender Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:05:08 -0400

| | Tech Support Test

Name | Satender Negi
E-mail | [email-masked]
Phone Number | (91) 8851211676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalkaji new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformanc | Assistant manager operation | 11 Mar 2021 | 54
Previous Employer 1 | Concntrix | Assistant manager operation | 1 Jan 2018 | 43
Previous Employer 2 | Meritnation.com, Teleperformanc | Team leader | 3 Oct 2016 | 40

If Selected, how much time do you need to join? | Can join on Immediate basis
Please briefly describe your work experience specifically in training? | Daily follow ups to check the learning curve, How effectively assosciate are importing the same, what this tje customer experience scores and where is the loop hole to improve on to continue improvement and meeteting the expected client targets as a KRA or KPI on daily basis to avoid an revenue loss in business
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While managing the team Attrition ( in voluntary attrition) where the attention percentage was above the threshold and had to do the telephonic conversation with all the attired cases as a skip level to get them at work after understanding their reason and given them the appropriate resolution to stay back with the organisation (WIIFM) and was able to retain them and at the same time had a detailed discussion with all the team managers to work on their people management skills along with the one on one discussion with each team member once in a week as a practice to amke a storng bond among the team. This has helpede to put hold on high Attrition at the same time team managers has confidence that they aslo can use the same skills with solution as an employe looks for to stay with company without  going against the policies or process.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Understanding customer question.
Active listening,Proactivness, objection handling with live examples, customer connect and make them understood that they were heard and provide them the soutiin by following the process SOP and guideline.

What according to you makes you a good candidate for this position? | People understanding, develoent management,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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