Subject: Tech Support Candidate - kallol chowdhury
From: kallol chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:46:38 -0400

| | Tech Support Test

Name | kallol chowdhury
E-mail | [email-masked]
Phone Number | (+91) 9073911887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | inetwork Experts | network support engineer | working | 12000
Previous Employer 1 | smart planet | network engineer | 17 november 2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error correctly then will check which kind of error is it , is it 404 no response error or timeout error  then if it is a 404 error so I will check another webpage and if it is a timeout error I will check the internet connection  and then try to visit another webpage
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st turn on the speaker and will go to Bluetooth mode and then i will turn on the mobile Bluetooth and search for the Bluetooth speaker . ones i get the name of the Bluetooth speaker i will pair with it by clicking on the tab .
What according to you makes you a good candidate for customer service or technical support job? | I am a technical person from childhood i work with several people and helped them according to there technical issue . i do have knowledge on networking , Operating system and so many others , from beginning i troubleshoot my own own technical problems . So i think  i am the good candidate for this technical support job .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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