Subject: Trainer Candidate - Bhaskar Ghosh
From: Bhaskar Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:39:43 -0400

| | Tech Support Test

Name | Bhaskar Ghosh
E-mail | [email-masked]
Phone Number | (91) 8750852788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocrunch campaigns pvt ltd | Campaign manager | | 58900
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Team handling,Team coordination and Management,Campaign management.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | No as such diificulties but I have handled a team starting from tgeir recruitmentvto training and putting them on the floor and field as well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service- Emphathize the customer
Good customer service- Sympathize the customer

What according to you makes you a good candidate for this position? | Always been the team player.Working as a leader more than manager.Worked from formation of team to putting them on the field including imparting good training.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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