Subject: Trainer Candidate - Varun Mehta
From: Varun Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:23:37 -0400

| | Tech Support Test

Name | Varun Mehta
E-mail | [email-masked]
Phone Number | (91) 9610895551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Au Bank | Manager | |
Previous Employer 1 | Amazon | Manager | |
Previous Employer 2 | Genpact | Manager | |

If Selected, how much time do you need to join? | 30-45 days
Please briefly describe your work experience specifically in training? | Taking care of training for the contact center for AU  Bank
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It was during covid time, so we had to find out new ways to train and engage team members

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service, is when we do only what customer has asked for.
Great customer service is when we do something extra and go beyond the limits to help him

What according to you makes you a good candidate for this position? | 15 years of Experience in customer service industry with Green belt trained ( with 2 projects).
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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